Staff Technical Project Manager

Job Description SummaryThe Staff Technical Project Manager will play a critical role in driving and maintaining the Genba process and related artifacts, ensuring alignment with organizational goals and employee experience initiatives. This role involves managing digital tools, coordinating cross-functional collaboration, and supporting continuous improvement efforts through structured workflows, data synthesis, and communication strategies. The ideal candidate will have strong organizational skills, technical expertise, and a passion for lean methodologies and employee engagement.Job Description

Roles and Responsibilities:

Genba Management:

• Lead iteration and maintenance of Genba artifacts, including workflows, maps, processes, forms, and training materials.

• Maintain the digital Genba backlog space by reviewing intake requests, clarifying entries, and managing statuses/notes.

• Coordinate with sister workstreams to request and consolidate supporting Genba data for SME consulting.

• Assist with Genba SharePoint management, including creating new pages, maintaining existing ones, and posting updates.

• Support internal and external Genba kickoff/prep sessions, including hosting pre-Genba training and scheduling meetings.

• Manage logistics for Genba meetings, including booking conference rooms, arranging lunch delivery, and guest access to sites.

• Send updates to the core Genba team and participants, ensuring clear communication and alignment.

• Review and manage the Genba retrospective space to drive continuous improvement.

• Support prioritization efforts to determine whether initiatives require Genba or at-point problem-solving.

• Assist in the creation and maintenance of Genba Standard Operating Procedures (SOPs).

Problem Solving and Root Cause Analysis (PSR):

• Act as the point person for Employee Experience (EX) initiatives to determine if Genba is needed for PSR activities.

• Provide Voice of Customer (VOC) and Genba quantitative and qualitative data to support PSR initiatives.

Voice of Customer (VOC):

• Support the creation, maintenance, and presentation of quantitative VOC data (e.g., Pareto analysis).

• Develop and maintain VOC SOPs to ensure consistency and accuracy in data collection and synthesis.

• Potential opportunity to provide VOC leadership to Digital Employee Experience tools solutions.

Communications:

• Connect needs across Employee Experience initiatives (e.g., Genba, VOC) to communication requirements and enhanced capabilities.

• Collaborate with stakeholders to ensure effective communication strategies are in place for all related initiatives.

Minimum Qualifications:

Bachelor's Degree with a minimum of 6 years of relevant experience

Desired Characteristics:

Technical Expertise:

• Strong knowledge of creating and maintaining SOPs
• Working knowledge of AI prompting techniques leveraging structured and unstructured datasets
• Strong knowledge using digital collaboration tools (e.g. Miro, Smartsheet)
• Knowledge building and maintaining SharePoint sites
• Knowledge with data tools (e.g. PowerBI, Excel, Smartsheet, Spotfire)

Business Acumen:

• Demonstrates the initiative to explore alternate technology and approaches to solving problems
• Skilled in breaking down problems, documenting problem statements and estimating efforts
• Has the ability to analyze impact of technology choices
• Demonstrates knowledge of the competitive environment

Leadership:

• Pre-emptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome.
• Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making.
• Understands when change is needed. Participates in technical strategy planning.

Personal Attributes:

• Able to effectively direct and mentor others in critical thinking skills. Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices. Finds important patterns in seemingly unrelated information.
• Influences and energizes other toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable.
• Innovates and integrates new processes and/or technology to significantly add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems.

Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Information#LI-Remote - This is a remote position