The Staff Software Development Engineer leads production support for automation solutions, ensuring stability and reliability. Responsibilities include incident resolution, automation design, improving operational processes, and mentoring teams.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Staff Software Development Engineer in Automation Production Support is a senior technical leader responsible for the stability, reliability, and operational excellence of enterprise automation solutions. This role owns production support strategy for RPA and automation platforms, leads complex incident resolution, and drives proactive improvements to reduce operational risk. The position partners closely with engineering, infrastructure, QA, and business stakeholders to ensure automations are resilient, scalable, and aligned to business outcomes.
The Production Support role owns incident triage, root‑cause analysis, and coordination of fixes to ensure stable and reliable production operations. The role works closely with development and platform teams to resolve issues efficiently and prevent recurrence. Participation in a rotating on‑call schedule is expected, which may involve limited after‑hours support for critical incidents or time‑sensitive production events.
Key ResponsibilitiesProduction Support & Operations
Required Qualifications- Serve as the technical owner for production support of automation and RPA solutions across critical business processes
- Lead incident triage, root cause analysis, and permanent remediation for high‑severity automation failures
- Establish and enforce runbooks, support models, escalation paths, and on‑call readiness for automation platforms
- Proactively identify systemic issues and implement stability, resiliency, and performance improvements
- Provide hands‑on technical leadership for automation design, debugging, and optimization in production environments
- Review automation code and configurations to ensure adherence to standards, security, and reliability best practices
- Partner with development teams to ensure production readiness of new automations before release
- Guide architectural decisions that reduce operational complexity and technical debt
- Design and maintain monitoring, alerting, and health dashboards for automation platforms
- Drive adoption of AIOps, SRE, and automation‑first support practices where applicable
- Improve observability by defining meaningful metrics such as uptime, failure rates, recovery times, and business impact
- Act as a key escalation point for automation‑related production issues
- Collaborate with infrastructure, application, and vendor teams to resolve platform‑level issues
- Communicate incidents, risks, and remediation plans clearly to technical and non‑technical stakeholders
- Mentor engineers and support analysts in automation support best practices
- Extensive experience in software development and production support for enterprise systems
- Strong expertise in automation/RPA platforms, scripting, and debugging complex workflows
- Proven ability to lead incident response and root cause analysis in high‑availability environments
- Deep understanding of SDLC, CI/CD, release management, and production readiness standards
- Experience supporting mission‑critical automation in regulated or high‑volume environments
- Familiarity with monitoring tools, job schedulers, and orchestration platforms
- Experience implementing resiliency patterns, failover strategies, and automation governance
- Demonstrated leadership in driving operational maturity and continuous improvement
- Improves reliability and availability of automation supporting core business operations
- Reduces production incidents through proactive engineering and observability
- Ensures automation solutions scale safely and sustainably
- Elevates production support from reactive issue handling to engineering‑led reliability
Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
Pay Range
The typical pay range for this role is:
$106,605.00 - $284,280.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health Boston, Massachusetts, USA Office
Boston, Massachusetts, United States, 02114
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