Staff Site Reliability Engineer

At Tilt (formerly Empower), we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond outdated credit scores, using over 250 real-time financial signals to recognize real potential. Named among the next billion-dollar startups, we're not just changing how people access financial products — we're creating a new credit system that backs the working, whatever they're working toward.

At Tilt, we’re on a mission to empower people to achieve more with less friction. Our platform helps customers get unstuck by simplifying complexity — and the same principle drives how we build and operate our own systems. We don’t just keep the lights on; we design infrastructure that scales effortlessly, adapts intelligently, and makes everyone’s job easier.

We’re looking for a Staff Site Reliability Engineer who thrives at the intersection of infrastructure, automation, and AI-first thinking. Someone who doesn’t just “manage infrastructure” but asks: how can we make this self-healing, faster, cheaper, and more delightful? If that sounds like your kind of puzzle, you’ll feel right at home here.

Tilt is a remote-first company. We drive connectivity through regular company offsites. Travel for company offsites is expected at a minimum 2 times a year.

• Design & Infrastructure: Design, build and maintain scalable Azure cloud infrastructure (compute, networking, storage, etc.) using Infrastructure-as-Code (Terraform templates). Ensure the environment is well-architected for reliability, scalability, and security.

• Automation & CI/CD: Develop and manage robust CI/CD pipelines (e.g. Azure DevOps/GitHub Actions) to automate deployments of infrastructure and applications. Integrate Terraform deployments smoothly into the delivery pipeline to enable continuous improvement.

• AI-First Investigation: Leverage AI-driven approaches in investigation and solution planning to speed up delivery, reduce manual effort, and drive more effective implementations.

• Monitoring & Observability: Implement comprehensive monitoring, logging and alerting (Azure Monitor/Log Analytics, etc.) to track health, performance and SLOs/SLAs. Continuously optimise the observability stack for cost efficiency, fast incident detection and resolution.

• Incident Management: Lead incident response and root-cause analysis for system outages or performance issues. Conduct blameless post-mortems to identify improvements and prevent recurrences. Maintain run-books and on-call processes to ensure rapid recovery.

• Collaboration & Best Practices: Work closely with engineering, QA, technical leadership and security teams to design solutions, share expertise, and enforce best practices (secure configurations, secret management, networking policies, etc.). Drive infrastructure enhancements, cost optimisations, and reliability improvements independently.

• 5–8+ years of experience in SRE/DevOps/Infrastructure roles supporting production systems. Proven ability to own critical infrastructure and drive change end-to-end.

• Experience with cloud technologies and tools (IaaS, PaaS, app services, storage queues, service bus, SQL, networking, identity, cli tools, DevOps tooling, infrastructure templating for IaC) and Terraform IaC for cloud automation is a must (Microsoft Azure is preferred).

• Experience leveraging AI-driven tooling (e.g. GitHub Copilot, Terraform Cloud’s AI features, observability assistants) to accelerate development, automate routine tasks, and enhance system reliability.

• Strong software development skills, preferably in C#/.NET (our platform codebase) and scripting (PowerShell, Bash, Python). Comfortable reading and writing code to build automation tools and frameworks.

• Hands-on with containerisation (Docker) and modern distributed architectures. Familiarity with Linux and Windows server administration.

• Deep experience building and maintaining CI/CD pipelines (e.g. Azure DevOps, GitHub Actions), and automating testing/deployment processes.

• Proficiency with monitoring/logging tools (e.g. Azure Monitor) and using metrics/alerts to improve reliability.

Don’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you.

• Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.

• Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.

• Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.

• Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.

• Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)

• Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.

We're looking for people who chase excellence and impact. Those who stand behind their work, celebrating the wins and learning from the missteps equally. We foster an environment where every voice is valued and mutual respect is non-negotiable — brilliant jerks need not apply. We're in this together, working to expand access to fair credit and prove that people are incredible. When you join us, it's not just another day at the [virtual] office, you're helping millions of hardworking people reach better financial futures.

You’re pushing ahead in your career? We can get behind that. Join us in building the credit system that people deserve.