Staff Product Manager, GenAI

As a Staff Product Manager, you will:

• Set the product vision and strategy for how Included Health will use GenAI to deliver helpful and scalable patient experiences.
• Define the roadmap, prioritization, and requirements for both existing and yet-to-be-developed products and features.
• Work closely with design, engineering, data science, clinicians, and other cross-functional partners to set strategy, prioritize features, and ship products across the full product lifecycle from idea, research, design, specification, metrics definition, development, launch and beyond.
• Understand and analyze user/customer needs deeply using both quantitative and qualitative tactics.
• Bring and develop best practices for building great consumer experiences using AI and GenAI
• Partner with go-to-market teams to design and prioritize solutions that simultaneously address member problems, increase healthcare access, and reduce costs for members and customers.
• Create and implement measures to help quantify and optimize the impact on members and customers. Use these measures to help the team prioritize their work.
• Develop expertise in how the healthcare system works and become an authority both internally and to customers for how to tackle key problems members face
• Collaborate with other product managers to deliver cohesive, robust experiences.
• Transform the way that millions of people experience healthcare

You might be a good fit if:

• You have 6-8 years of experience as a Product Manager.
• You're comfortable using a combination of data, user research, and market research to deeply understand problems and generate insights that point towards differentiated solutions
• You have successfully pitched a new product or business to your company, resulting in increased revenue / scale / impact
• You know how to get the most creative thinking out of yourself and others in order to push the needle of what is possible
• You have strong product sense – you know what makes products great and why those things work
• You love understanding complex systems (such as healthcare!) and aren't afraid of going deep to build expertise
• You love working on projects where there is very little pre-defined for you.
• You make it a habit to define success for your products quantitatively, and using data-driven experimentation in order to iterate your way towards those success criteria.
• You're equally comfortable sketching out design ideas to illustrate an idea, writing SQL queries in order to understand your product better, and putting together a business case for a CEO
• You have deep empathy for users, and keep the patient and their needs at the center of the product
• You possess excellent written, verbal communication, and presentation skills
• You have previous experience building products for consumers (healthcare experience is not required!)
• You believe that the way that people receive healthcare can and should be better

Physical / Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.