Staff Data Scientist, Customer

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Location: USA or Canada - Remote

About the Role

Dandy is hiring a Staff Data Scientist to lead the Customer function, owning the data science strategy for the entire customer lifecycle. This is a critical leadership role where you will be responsible for providing the insights and models that power our commercial success, from initial lead generation to long-term customer retention and growth. As a player-coach, you will manage and mentor two senior data scientists (one focused on Revenue, one on GTM) while tackling our most complex and impactful business challenges. You will be a key partner to leadership across Sales, Marketing, Operations, and Account Management.

What You'll Do

• Define and execute the data science roadmap for the entire customer journey, including lead generation, marketing efficiency, funnel optimization, churn, and net revenue retention (NRR).

• Act as the subject matter expert for our sales data, building scalable analytics and models to empower the entire commercial organization.

• Develop and deploy mission-critical models for lead scoring, churn prediction, and revenue forecasting.

• Manage, mentor, and grow a team of senior data scientists, setting a high bar for analytical rigor and business impact.

• Partner directly with executive leadership to provide strategic recommendations backed by data.

• Establish and own the measurement frameworks for customer health, sales funnel performance, and marketing ROI.

Who You Are

• Extensive experience (6+ years) in a senior or lead data science role with a focus on commercial/customer analytics (Sales/ Customer Success).

• A proven track record of building and deploying models that have had a measurable impact on business outcomes.

• Strong communication skills and experience communicating results in a way that drives change. You have the ability to use data to inform, align, and lead

• Prior experience managing or formally mentoring other data scientists.

• Exceptional ability to influence senior business stakeholders and translate complex data into a clear, actionable narrative.

• Excellent SQL & Python skills

• Strong senses of autonomy and ownership

• Strong critical thinking, problem-solving, and statistical skills

• Proven ability to navigate ambiguity and deliver value is cross-functional setting

Bonus Points If...

• Experience working with a B2B sales pipeline and revenue data at a company like Shopify, Amazon, Uber, Lyft, Instacart, or the like.

• Strong customer empathy, particularly for dentists

• Have experience turning vague business problems into statistical rigorous analyses & solutions (e.g. causal inference, predictive modeling)

• Interest in working and learning in an earlier stage company where we’re still working out some of the basics

• Experience in Looker, Hex, and dbt

• You have deep expertise in analyzing sales funnels and working with complex CRM data (Salesforce is a strong plus).

Req ID: J-712

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!