Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
We are seeking a Staff Data Analyst (Operations) to be at the forefront of Toast’s data-informed strategy, specifically focused on supporting Operations leaders responsible for enterprise application systems/workflows (e.g. Salesforce, NetSuite, Zuora, RevPro). In this pivotal role, you will spearhead critical analytics projects aimed at optimizing these key systems, improving operational efficiency, and providing data-driven insights to guide strategy. This high-impact role offers exposure to senior leadership and the chance to make a lasting impact on Toast's success. If you're passionate about leveraging data to optimize operations and thrive in a fast-paced atmosphere, this role offers an exciting opportunity to shape the future of restaurant technology.
About this roll* (Responsibilities)
- Partner with Operations leaders to transform analytical insights into clear narratives and actionable strategies.
- Collaborate with various cross-functional teams (Marketing/Sales, Finance/Accounting, Customer Experience, Engineering) to ensure data integrity and alignment on key operational metrics related to our enterprise applications.
- Design and maintain comprehensive dashboards to track key performance indicators (KPIs) related to system health, workflow efficiency, and data quality within our core operational systems.
- Conduct in-depth analyses to identify key drivers of system performance, workflow bottlenecks, and data anomalies within systems like Salesforce, NetSuite, Zuora, and RevPro.
- Continuously identify opportunities for process improvement and automation in data collection, analysis, and reporting related to operational systems.
- Design and evaluate experiments to test hypotheses and quantify the impact of operational improvements related to these systems.
- Stay current with industry trends and emerging technologies in data analytics and operational systems management to drive innovation within the team.
- Mentor team members and foster a culture of data-informed decision-making across the organization, specifically related to operational data.
Do you have the right ingredients*? (Requirements)
- Experience working in data analytics, preferably with a focus on operational data and enterprise applications at a technology company (or similar environment).
- Strong familiarity with analyzing data from systems such as Salesforce, NetSuite, Zuora, and RevPro.
- Seasoned in transforming complex data into clear, actionable strategies for diverse audiences.
- Thorough understanding of core operational metrics, system/workflow performance analysis, and associated analytical methods.
- Adept at using SQL and Python/R for data modeling and statistical analysis (e.g. hypothesis testing, experimentation, regressions).
- Ability to effectively serve as a thought leader (and driver) for how data, analytics, and intelligence can be leveraged in solving business problems.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Toast Boston, Massachusetts, USA Office
Toast’s headquarters is located in the heart of the Seaport District. Toasters are surrounded by art, culture, and delicious cuisine in one of the most bustling neighborhoods in Boston.
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