Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.
We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.
We make getting life insurance easier, faster and better for everyone.
Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!
Ethos is redefining how people protect the ones they love — transforming an 8-week, agent-led life insurance process into a seamless digital experience that takes less than 8 minutes. As a Staff Content Designer, you’ll partner with our content team to shape the language, systems, and strategies that define how Ethos communicates trust, clarity, and care across every touchpoint.
This role goes beyond crafting words. You’ll serve as a strategic partner and thought leader in product development — influencing direction from the earliest stages of concept through launch. You’ll elevate our content design discipline, partner with product design and other functions, and create frameworks that scale across multiple product surfaces and teams.
Your work will directly impact how millions of people understand and purchase life insurance, helping Ethos fulfill its mission to make protection accessible, transparent, and human.
Duties and Responsibilities:
Strategic Leadership- Define and evolve the content design vision and strategy for Ethos’s core product experiences and new product ventures.
- Partner closely with Product, Design, Research, Brand, Content Design and leadership to align communication across holistic user journeys.
- Establish the playbooks for supporting products at different lifecycles and evolving Ethos’ content maturity overall.
- Drive high-impact initiatives across multiple product areas, ensuring content clarity, emotional resonance, and conversion effectiveness.
- Create scalable frameworks for tone, messaging hierarchy, and microcopy patterns that optimize for clarity, emotional resonance, and product performance.
- Lead content forward experience projects where narrative helps users navigate nuanced decisions and emotional barriers inherent in purchasing life insurance.
- Champion accessibility, inclusivity, and transparency through every word and interaction.
- Guide product designers and product managers in content craft.
- Contribute to and evolve Ethos’s content design standards, systems, and governance models to ensure consistency across teams.
- Intake and synthesize key stakeholder feedback to hone designs and achieve alignment across cross-functional partners.
- Partner with Data Science and Research to design experiments and content hypotheses that directly connect language to user behavior and business metrics.
- Use qualitative and quantitative insights to continuously refine Ethos’s voice and approach to storytelling.
Qualifications and Skills:
- 8+ years of content design, UX writing, product writing or other relevant work, including 3+ years in a senior or staff-level content role.
- Demonstrated success designing content systems and frameworks at scale.
- Experience leading content design for multi-surface consumer products (web, mobile, and email).
- Proven ability to influence product direction through language strategy and user insight.
- Deep understanding of conversion-driven storytelling, particularly in regulated or complex domains (e.g., fintech, insurance, healthcare).
- Proficiency in Figma and collaboration tools
- A portfolio that demonstrates strategic thinking, cross-functional collaboration, and craft excellence.
#LI-Remote #LI-JA1
The US national base salary range for this full-time position is $126,000 - $224,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.
You can find further details of our US benefits at https://www.ethoslife.com/careers/
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.
Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.
We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.
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