At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The Video Producer will play a key role in planning, producing, and scaling educational video content within Klaviyo’s Customer Education organization. This role focuses on delivering clear, high-quality video resources that help customers and partners understand how and why Klaviyo works, while also bringing structure and consistency to how video content is planned, maintained, and localized over time.
This role will have a particular focus on how-to and instructional content, as well strategy-focused content created for Klaviyo Partners. The Video Producer will work within Klaviyo’s 7-week sprint cycle and collaborate closely with Curriculum Development and Localization teams to support the delivery of a select group of fully localized courses and videos that appear on Klaviyo Academy.
The ideal candidate is an owner first and a video creator second. You’re proficient in creating educational video content, but you’re most energized by identifying problems, designing solutions, and owning workflows from start to finish. You take pride in bringing structure to complex work, improving how things are done over time, and ensuring video content can be produced, maintained, and scaled efficiently without sacrificing quality.
How You Will Make a Difference- Video Planning & Production
Plan and produce educational video content that supports customer and partner learning, guiding projects from early planning through production and post-production. - Programmatic Ownership of Core Areas
Act as the primary producer for how-to and partner video content, functioning as a program manager by overseeing planning, coordination, and delivery across these initiatives. - Localization Workflow Development
Own and evolve the processes used to prepare and maintain video content for localization, working side by side with Curriculum Development and Localization specialists to support fully localized courses and videos. - Partner Content Enablement
Plan, produce, and edit both scripted and unscripted video content for Klaviyo Partners, including agencies and consultants who build their businesses around Klaviyo. - Cross-Functional Collaboration
Collaborate closely with program owners, instructional designers, and other creative professionals across Customer Education to ensure video content aligns with learning goals and audience needs. - Process & Quality Improvement
Help refine workflows, templates, and production practices to improve efficiency, maintainability, and overall quality as video content scales. - Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Experience
- Strong proficiency with professional video production and audio editing software, and understand standard post-production workflows.
- Experience working as a formal producer, project coordinator, or similar role with responsibility for planning and coordinating
- Experience leading projects end to end, including setting strategy, presenting plans, and overseeing workflows through delivery.
- Experience producing educational content for learning-focused audiences.
- Experience working in fast-moving or evolving environments, ideally within a tech or SaaS context.
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Technical Proficiency
- Proficient using Adobe Premiere Pro, including working within established templates and MOGRTs.
- Experience editing high-resolution 4K footage within a non-linear editor.
- Familiarity with audio tools such as Adobe Audition to refine and improve sound quality.
- Working familiarity with design tools such as Photoshop and Figma.
Project Management & Collaboration
- Experience using project management tools such as Monday.com or similar platforms to plan work and track progress
- Strong organizational skills, with the ability to manage multiple projects and keep timelines on track.
- Clear communicator who is comfortable collaborating across creative and program-focused teams.
Nice to Have
- Experience localizing video or educational content.
- Experience with consumer grade tools, like iMovie, Adobe Premiere Rush, etc.
- Familiarity with sprint-based or iterative production workflows.
- Experience shooting video using professional 4K cameras and related production equipment.
- An eye for design / an interest in developing or refining visual design skills and tool set
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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