Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
We're looking for a Technical Product Manager, Operational Excellence to drive the execution of our Engineering Excellence organization's operational roadmap. This role is responsible for overseeing the development, implementation and continuous improvement of operational excellence programs across Site Reliability Engineering, Quality Engineering Operations, Financial Operations, and Release & Change Operations. This role blends technical program management, internal customer advocacy, and data-driven operational oversight.
You will own roadmap execution across operational excellence initiatives, coordinate delivery across teams, and provide visibility into adoption, impact, and adherence to operational standards. This includes working directly with engineers to support tool implementation, driving process adoption to improve operational reliability and cost efficiency, and driving alignment of operational governance across product portfolios.
What You’ll Do
Program & Execution Management
- Drive feature-level roadmaps for operational excellence tools, dashboards, and services across SRE, QEOps, FinOps, and Release Operations
- Maintain roadmaps for operational tooling rollout, adoption goals, and enablement model implementation
- Support quarterly planning cycles and manage sprint-level tracking of initiatives tied to operational excellence
- Track and manage cross-functional progress toward achieving reliability goals, cost optimization targets, quality standards, and release management milestones
- Surface risks and maintain visibility into operational health across all Engineering Excellence domains
Technical Enablement & Tooling Integration
- Collaborate with engineers on implementation and configuration of operational tools including monitoring platforms (NewRelic, Splunk), quality tools (Xray, SonarCloud), cost optimization platforms, CI/CD pipelines, and release management systems
- Support internal customers by gathering feedback and surfacing tool enhancements across the operational excellence stack
- Assist with feature rollout coordination, documentation, and configuration/testing to validate operational tool and service setup
- Act as technical liaison between Engineering Excellence teams and product teams to ensure successful adoption of operational tools and practices
- Drive integration of AI-augmented operational tools and developer productivity enhancements
Data Aggregation, Monitoring & Operational Accountability
- Analyze operational data across reliability, quality, cost, and release metrics to identify trends and develop improvement strategies
- Collect and aggregate data from systems like Jira, SonarQube, GitHub, AWS Cost Explorer, incident management platforms, CI/CD pipelines, and monitoring tools
- Oversee execution of operational excellence strategy, ensuring systems meet reliability, quality, and cost efficiency standards
- Partner with SRE, DevOps, and Platform teams to maintain real-time operational dashboards and ensure accurate reporting on KPIs and SLAs
- Enable real-time monitoring and alerting for operational excellence metrics including MTTR, change failure rates, cost efficiency, and quality thresholds
- Support chaos engineering initiatives and operational resilience testing programs
Reporting, Communication & Alignment
- Regularly report on operational excellence KPIs including MTTR, change failure rates, AWS cost optimization, and quality metrics, surfacing gaps and providing visibility to leadership
- Deliver weekly, monthly, quarterly, and annual reports on operational tool adoption, team alignment with excellence goals, and cross-functional operational performance
- Provide trend analysis and operational insights, highlighting systemic issues, improvement opportunities, and operational successes across reliability, quality, cost, and release domains
- Drive accountability by making operational posture visible across squads, portfolios, and leadership forums
- Coordinate release management reporting and incident response communication
How We Work:
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
Who You Are
You're a structured thinker and strong executor who understands the technical workflows behind operational excellence including site reliability engineering, quality engineering, cost optimization, and release management. You're as comfortable analyzing AWS spend and incident response metrics as you are facilitating cross-functional planning or delivering stakeholder updates.
You're someone who:
- Understands the complexity of scaling operational excellence across teams, tools, and cultures
- Collaborates with engineers and users to make operational tooling usable, scalable, and impactful across reliability, quality, cost, and release domains
- Advocates for internal users by advancing operational maturity through integrated systems and actionable visibility
- Can manage complex programs spanning multiple operational domains while getting into technical detail with engineers when needed
- Connects cross-functional efforts to break down silos and prevent delivery delays across the operational excellence organization
What you'll bring:
- 8+ years in operational program management, platform engineering, or technical delivery roles
- Bachelor's degree or equivalent experience
- Strong understanding of operational excellence principles including SRE practices, quality management, cost optimization, and release management
- Familiarity with AI-enhanced operational and development tools
- Familiarity with DORA/Core 4 metrics and operational excellence frameworks
- Experience with operational engineering practices including CI/CD pipelines, monitoring and observability, test automation, and release management
- Hands-on experience with operational tooling ecosystems including Jira, SonarQube, GitHub, monitoring platforms (NewRelic, Datadog, Splunk), AWS cost management, and dashboard/reporting platforms
- Experience coordinating across multiple teams and workstreams in Agile or hybrid delivery environments
- Strong ability to collect, validate, and interpret technical and operational data across multiple domains
- Excellent communication and stakeholder engagement skills
Bonus points:
- Experience managing internal developer or quality-focused tooling initiatives
- Familiarity with test data management strategies
- Exposure to observability practices and performance engineering standards
- Basic scripting/querying skills (e.g., SQL, Python, YAML) a plus
How we Reward you:
Realtor.com® is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
Do the best work of your life at Realtor.com®
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
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