Sr Staff Outbound Product Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Ready to build the future of AI? Join the AI Platform Foundry team, part of AI Platform Product and the APEX organization, where we're tackling game-changing projects for customers and internal teams alike. You'll collaborate with seasoned pros pushing the boundaries of what's possible, driving real business impact with cutting-edge innovation.
This is a global team that moves fast, shares freely, and thinks boldly. We're scaling AI solutions that matter. If you're a results-driven visionary who dreams big and delivers bigger, this is your team.
Who we are as a Team
We're a powerhouse of expertise. Our team brings together specialists from AI Acquisitions, Platform, Business Units, Customer Outcomes, QE, and customer-focused teams across the board. Different perspectives. Diverse skills. One mission: accelerate customer adoption of AI experiences and turn customer insights into innovation that shapes AI Platform Product.
Our purpose is to scale AI impact. Accelerate customer adoption. Measure value that matters.
What do we do
We move fast with early adopters: testing AI solutions on real customer data, learning what works, and iterating until we hit breakthrough results. From there, we build practical playbooks that make new implementations seamless, drive adoption, and spark the next wave of product innovation.
But we don't stop at execution. We package these wins into world-class advisory, covering value realization, Talent Foundry enablement for internal teams and partners, and AI Journalism insights. Then we arm our scale teams with the trends and breakthroughs they need to lead the market.
Your Mission

• As an AI Outbound Product Manager, you're the strategic force that shapes product direction, empowers internal teams, and wins over customers. You'll partner directly with early adopter pods to curate best in class knowhow, channeling the voice of the customer to drive implementation evolution through hands-on engagement.
• This is where you make your mark: Building world-class enablement and customer lifecycle experiences that set the standard for next-gen AI Platform Product excellence. Your technical expertise, passion for enablement, and deep ServiceNow platform knowledge will be essential as you work closely with downstream stakeholders to unlock ServiceNow's full potential and connecting teams to the AI capabilities that will transform how they work.

Your Responsibilities

• Strategic Influence: Turn customer insights into action by shaping how internal teams and Partner implementers unlock AI capabilities and deploy best practices.
• AI Go-to-Market Champion: Arm scale teams with the insights and materials they need to win, then amplify our product suite through high-impact enablement events.
• Customer Voice Amplifier: Translate what customers need into product development that hits the mark every time.
• Market Intelligence: Stay ahead of trends, leverage cutting-edge tools, and drive product strategies that boost usability and eliminate adoption barriers.
• Program Orchestrator:Curate and orchestrate executive communications, trend analytics, and presentation material for on-demand access to key material and deliverable timelines.

Your Growth Path

• Always Evolving: Work directly with customer engagement pods to drive adoption momentum as product features roll out and market dynamics shift.
• Analytics That Move the Needle: Use data to steer product direction while staying locked in with GTM initiatives and what drives results.
• Innovation Without Limits: Co-develop with stakeholders to accelerate adoption and refine what works.
• Winning Together: Build a culture where collaboration fuels success and cross-functional teams move as one.

Qualifications

• Battle-Tested Experience: 12+ years as a Product Manager, Program Manager, Product Owner, Consultant, or Analyst at a software product company. MBA or Master's degree is a plus.
• Cross-Functional Powerhouse: You thrive in collaboration, craft executive-ready communications, and orchestrate project plans that deliver.
• Service Management Mastery: Expertise in ITSM/HRSD/CSM/GBS, with the agility to rapidly absorb new technical concepts.
• Customer Experience Visionary: You understand the customer journey landscape, the tools that shape it, and what it takes to build an AI-first culture.
• AI Fluency: Solid grasp of AI fundamentals, with hands-on knowledge of GenAI and LLMs.
• Strategic Pragmatist: You balance ambition with reality, weighing technical feasibility against strategic impact to make decisions that move the needle.
• Communication Pro: Equally comfortable commanding a room of hundreds or connecting one-on-one with customers.
• Fast Learner, Big Thinker: You think strategically, adapt quickly, and communicate with clarity and impact.
• Team Player: You don't just work well with others, you thrive in highly collaborative environments.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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