Sr. Specialist, E-commerce Insights

Category/Area of Expertise: Fulfillment Strategy & Services
Job Requisition: 536552
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: ADUSA Executive Admin (5161659)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
As the Senior Specialist, E-Commerce Insights, you will help drive e-commerce performance and enable our five grocery brands to predict and respond to our customers' evolving e-commerce needs across 19 states and 2000+ stores. You'll be part of the department that partners with our brands to set the strategy for e-commerce fulfillment, and a major player on the team that owns e-commerce fulfillment analytics and reporting, supports tactical and strategic planning, drives the three-year e-commerce market outlook, and delivers actionable insights to support significant business decisions for our five multi-billion dollar grocery brands.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Chicago, IL and Quincy, MA.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities
You'll use your data acumen, technological expertise, and passion for problem-solving to build, maintain, and evolve our multiple in-house analytical capabilities. You'll partner across teams and functions to develop recommendations to optimize capacity, calibrate the fulfillment network, maximize sales capture, and manage costs. Your day-to-day responsibilities will vary based on our projects and business needs, but will include the following:

• Enabling the e-commerce network strategy team to answer juicy and ambiguous business questions such as, "What does the e-commerce market look like in 2030?" and "What's the capital investment needed to expand our e-commerce reach to rural customers?" and "How do we best manage hourly capacity?"
• Owning at least one proprietary capability (solution) end-to-end, designing, coding, and deploying new features, documenting and training on the solution, developing the product roadmap, troubleshooting bugs, managing third-party vendors, collaborating on end user analysis, and supporting other solutions as needed
• Evolving our solution ecosystem by keeping up with company-wide performance ambitions and industry trends, learning and implementing leading practices, engaging with external tool communities, and developing new models and solutions to stay ahead of changing business needs
• Governing all data inputs and outputs by driving the collection, cleansing, and validation of solution inputs, developing and maintaining data pipelines, ensuring integrity and accuracy of outputs, and facilitating end-user testing
• Analyzing company data, external data, and solution data outputs with team members and cross-functional partners to produce data-driven insights and visualizations to address brand questions, business challenges, and key strategic decisions
• Partnering with our data teams and cross-functional teams to enable our fulfillment teams, executive leadership, and brand partners to get the data, insights and reporting they need
• Driving continuous improvement and supporting the future of our team via retrospectives, effort estimation and budgeting, process definition and enhancements, initiative prioritization, and artifact and template development

Qualifications

• Work Experience (5+ years) in data analysis, data science, network optimization, mathematical modeling, analytics, and/or supply chain optimization.
• Degree or Equivalent Experience in Statistics, Data Science/Analytics, Industrial Engineering, Operations Research, Supply Chain Management, or similar field.
• Core Competencies in analyzing data, managing end-to-end data integration and transformation, building models across multiple programming languages, developing reporting and analytics solutions, designing and maintaining databases, capturing business requirements and translating to technical solutions.
• Technical Skills and hands-on experience in data integration, data analysis, root cause analysis, database design, data querying, and optimization software.
• Analytical Skills with the ability to work with large data sets, structure analyses, dig into data at different levels of detail (micro and macro level), and identify trends, gaps, and anomalies
• Power Skills and demonstrated success in solution design, project management, requirements gathering, solution maintenance, cross-functional collaboration, process mapping, and communication across varying levels of technical aptitude.
• Software or Programming experience in optimization products and platforms (AIMMS, CPLEX, Gurobi, FICO Mosel Xpress, Llamasoft, IBM LogicNetPlus, Blue Yonder Supply Chain Strategist, SAP APO, or equivalent), data querying and visualization tools (Alteryx, Tableau, and PowerBI required, Databricks preferred), relational database management (SQL skills required), and data preparation and analysis (Excel skills required).
• Background in retail (e-commerce ideal!) or CPG supply chain, analytics, or operations, ideally with exposure to geo-spatial analysis, network optimization and design, strategic planning, and/or tactical planning.

Preferred Qualifications

• Self-motivated and an independent thinker
• A collaborative team player who enjoys working with others and figuring things out
• Energized by ideating, solutioning, coding, and analyzing data to solve ambiguous business problems
• Able to manage major initiatives and herd the cats
• Organized, detail-oriented, and responsive
• A strong communicator (both oral and written) who can influence without authority
• Comfortable with presenting to different stakeholders (including executive level)
• Passionate about process improvement, documentation, and standardization

IL/MA/MD/NY Salary Range: $106,480- $159,720
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
#LI-LL1 #LI-Hybrid
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
#BI-Hybrid