Provides senior technical support across software planning, development, maintenance, and production operations. Manages SDLC activities, assesses technical requirements and dependencies, mitigates risks, supports change planning, and coordinates high-priority incidents. Analyzes APIs, performance, latency, and enterprise system integrations while assisting with readiness assessments, capacity planning, process improvements, and communication between technical teams, program managers, and stakeholders.
Overview
- Tier One Technologies is looking for a Senior Software Technical Support Manager to support our Federal Government client’s Delivery & Retail Systems Support Program.
- The Senior Software Technical Manager will serve as a senior technical resource supporting the Program Management team throughout software planning, maintenance, development, and production support activities. The role will provide technical support and assist Program Management in identifying technical requirements, dependencies, risks, impacts, and readiness requirements associated with software changes.
- This onsite Contract-to-Hire position will be located in Merrifield, VA.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
- Managing the entire Software Development Life Cycle (SDLC).
- Maintaining Optimal System performance and proactively mitigating risks early.
- Take projects from assignment to implementation.
- Support management team’s efforts in change management, dependency risks and Critical Path Method to map risk burndown charts.
- Recommend and take action to improve processes.
- Team velocity and capacity planning.
- Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms.
- A degree from an accredited College/University in the applicable field of services.
- 8+ years of relevant Enterprise Software Development environment.
- 3+ years of Computer Programming experience and developing complex web applications including Docker/Kubernetes Cloud integration and container CI/CD.
- One or more of the following certifications is required:
- SAFe Release Train Engineer (RTE)
- SAFe Architect
- PMI Agile Certified Practitioner (PMI-ACP)
- Experience supporting complex, integrated production software systems, Dependency risks and Critical Path Method to map risk burndown charts.
- Experience working across multiple technical teams and system dependencies.
- Demonstrated ability to identify technical risks and dependencies during the early stages of software planning.
- Experience supporting production incidents, performance problems, defect resolution, and software maintenance activities.
- Strong understanding of the Software Development Life Cycle (SDLC).
- Ability to recognize technical risks and dependencies before development begins.
- Ability to analyze complex software changes across multiple systems and technical organizations.
- Ability to coordinate technical teams during high-priority production incidents.
- Ability to communicate complex technical information clearly to Program Managers and non-technical stakeholders.
- Strong analytical, troubleshooting, planning, documentation, and communication skills.
- Demonstrated leadership, organization, time management, budget management, and adaptability.
- Excellent communication skills, leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork.
- Software project planning and change planning.
- Technical discovery and requirements review.
- Development readiness assessment.
- Familiarity with APIs and web services; system interfaces and Interface Control Documents (ICDs); Application and server architecture; Windows and/or Linux server environments; Network connectivity fundamentals, Databases and SQL concepts; Docker/Kubernetes and CI/CD pipelines; GitHub; Microsoft Office products; Zoom.
- Must be a US Citizen or permanent US Resident - Green Card holder.
- Must be eligible to obtain Public Trust clearance.
- Candidate must have lived in the United States for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Supports Pfizer CentreOne’s inside sales and marketing activities by reviewing and routing marketing-qualified leads, executing outreach sequences, documenting activity in Salesforce, and assisting with campaigns, content, meetings, reporting, and marketing projects. The role develops commercial expertise across marketing, inside sales, and business development while progressing leads toward initial meetings and BD handoff.
Top Skills:
HubspotExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft SharepointMicrosoft TeamsMicrosoft WordSalesforce
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads go-to-market excellence for specialty-care patient engagement programs across pharmaceutical brands. Translates strategy into launch plans, targeting models, channel and field execution, compliant content operations, training, governance, and performance dashboards. Partners with Marketing, Patient Solutions, Legal, Compliance, Medical, Sales, and other functions to improve program productivity, accelerate review cycles, and establish data-backed feedback loops. Requires significant pharmaceutical experience, matrix leadership, strategic planning, and complex program-management expertise.
Top Skills:
AmplifyCentris
Fintech • Machine Learning • Payments • Software • Financial Services
Leads applied AI research and development for foundation models and large-scale machine learning systems. Partners with data scientists, engineers, product managers, and academic researchers to define research directions, train and evaluate models, optimize inference and training, and deploy AI capabilities into products. Mentors applied scientists and managers, represents the organization externally, and translates advanced research into scalable customer experiences.
Top Skills:
Aws UltraclustersCloud ComputingDeepspeedDglGpu ClustersHugging FaceLightningNemoPyTorchPytorch Geometric
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
