Sr. ServiceNow Developer

Senior ServiceNow Developer

We are seeking a highly skilled and experienced Senior ServiceNow Developer to join our team full-time in support of our proprietary PaaS platform. This role is critical to advancing our ServiceNow capabilities and delivering scalable, high-impact solutions for both internal operations and external client workflows. The ideal candidate brings deep ServiceNow expertise, strong architectural thinking, and a forward-looking approach to automation.

Key Responsibilities

Platform Strategy & Development

• Provide strategic input on ServiceNow best practices, emerging features, and platform efficiencies.
• Translate complex business requirements into scalable, maintainable ServiceNow solutions.
• Lead development initiatives end-to-end, including planning, stakeholder engagement, and execution.
• Design and implement configurations compatible with a domain-separated ServiceNow architecture.
• Architect and extend custom applications, integrations, and workflows aligned with platform standards.

Operational Support

• Act as a subject matter expert (SME) for ServiceNow platform components, custom applications, and integrations.
• Troubleshoot and resolve platform issues in accordance with standard change and release management procedures.
• Perform regular audits, maintenance, and optimization to ensure data integrity, performance, and platform consistency.

Client-Facing Delivery

• Support technical proposal development and onboarding activities for new clients.
• Deliver ServiceNow-based automation initiatives that meet or exceed defined ROI and operational objectives.
• Collaborate with client stakeholders to align platform capabilities with business outcomes.

Documentation & Communication

• Maintain and evolve platform standards, architectural documentation, and development best practices.
• Update internal process and technical documentation to reflect new features and enhancements.
• Communicate platform changes and their impacts clearly and proactively to both technical and non-technical stakeholders.

AI & Emerging Capabilities

• Work with ServiceNow AI and Generative AI features (such as Now Assist) as part of broader automation and platform initiatives.
• Incorporate AI into workflows including incident or case summarization, resolution assistance, or knowledge support, where it adds value.
• Participate in prompt design and tuning within ServiceNow’s AI tooling to improve accuracy and usability.
• Support or extend Conversational AI, Virtual Agents, or AI Search through configuration, scripting, or flow development.
• Contribute to responsible adoption of AI to enhance efficiency, user experience, and operational outcomes across the platform.

Required Skills & Experience

• Minimum 5 years of hands-on ServiceNow development experience.
• Proven experience working within domain-separated ServiceNow environments (strongly preferred).
• Strong proficiency across core ServiceNow modules, including:
  • ITSM (Incident, Change, Request, Problem)
  • Service Catalog
  • ITBM / PPM
  • ITOM
  • Reporting & Performance Analytics
• Experience with third-party integrations and custom application development.
• Strong business process mapping, workflow design, and automation skills.
• Excellent communication skills and the ability to engage effectively with stakeholders at all levels.
• Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines
• ServiceNow Certified Application Developer (CAD) Required 
• ServiceNow Certified System Administrator (CSA) Required 

Benefits of Working for Abacus:

• Exposure to diverse array of technologies
• Part of a team of experienced engineers who aim to deliver exceptional service
• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Opportunities to further technical education through online courses
• Positive, friendly, supportive work environment