Resolve Tech Solutions Logo

Resolve Tech Solutions

Sr. ServiceNow Architect and Integration Lead

Reposted 19 Days Ago
Be an Early Applicant
Remote
Hiring Remotely in TX
Senior level
Remote
Hiring Remotely in TX
Senior level
Lead the ServiceNow platform strategy, oversee architecture and integrations, mentor teams, and drive AI innovation in ServiceNow solutions.
The summary above was generated by AI

Position Summary

We are seeking a highly experienced Senior ServiceNow Architect & AI Integration Lead to spearhead enterprise-wide ServiceNow strategy and innovation. This role requires deep platform expertise, architectural leadership, and a strong understanding of AI-driven automation. The ideal candidate will help build scalable SNOW delivery capabilities, develop a Center of Excellence in India, and lead the integration of Agentic AI into ServiceNow modules.

Strategic Initiatives and Impact:

  • Lead SNOW solution design and implementation for PAM Health
  • Build RTS’ core SNOW delivery capabilities and reusable service offerings
  • Drive innovation by integrating Agentic AI and LLM workflows into SNOW
  • Support presales solutioning for SNOW engagements
  • Establish and grow a ServiceNow COE in India for global delivery

Key Responsibilities

Serve as the lead architect for ServiceNow platform strategy, ensuring business-IT alignment Architect and implement SNOW modules: ITSM, ITOM, CSM, HRSD, SecOps, and custom apps Define development standards, enforce governance, and maintain architectural integrity Lead platform integrations with external systems (SAP, Salesforce, custom APIs, etc.) Guide global development teams, mentor junior engineers, and drive DevOps maturity Collaborate with AI engineering teams to integrate LLMs, Agentic AI, and cognitive services Own platform scalability planning, solution blueprints, and performance optimization Stay current with SNOW releases and assess new capabilities for enterprise relevance Ensure compliance with privacy, security, and performance requirements Participate in roadmap planning, stakeholder workshops, and agile delivery cycles Other duties as assigned.

Basic Qualifications

  • Bachelor’s or Master’s degree in Computer Science, IT, or related field
  • 8+ years in IT with 5+ years in ServiceNow platform roles
  • Experience leading enterprise-scale SNOW architecture initiatives

Knowledge, Skills & Abilities

  • ServiceNow Certified System Administrator – Required
  • ServiceNow Certified Application Developer – Preferred
  • One or more Implementation Specialist certs – Preferred
  • ServiceNow Certified Technical Architect (CTA) – Strong plus
  • In-depth knowledge of SNOW data models, architecture, scripting (JavaScript, Glide APIs)
  • Hands-on with Flow Designer, IntegrationHub, MID Server, and Service Portal
  • Experience with SNOW DevOps, CI/CD, ATF, Agile, and tools like Jira or Azure DevOps
  • Strong interpersonal skills, capable of engaging both technical teams and senior stakeholders
  • Familiarity with AI/ML concepts, prompt engineering, and AI orchestration frameworks is a plus
  • Strong collaboration skills, ability to work cross-functionally successfully

Top Skills

Azure Devops
Flow Designer
Glide Apis
Integrationhub
JavaScript
JIRA
Mid Server
Salesforce
SAP
Servicenow

Similar Jobs

3 Hours Ago
Easy Apply
Remote or Hybrid
2 Locations
Easy Apply
285K-350K
Senior level
285K-350K
Senior level
Artificial Intelligence • Big Data • Healthtech • Biotech • Pharmaceutical
The Senior Director, Biologics leads CMC activities for biologic development, overseeing teams, regulatory compliance, and strategic partnerships to enhance drug development efficiency.
Top Skills: AIAutomationData Science
3 Hours Ago
Easy Apply
Remote
USA
Easy Apply
150K-200K
Senior level
150K-200K
Senior level
Big Data • Healthtech • HR Tech • Machine Learning • Software • Telehealth • Big Data Analytics
Manage and improve performance processes, compensation programs, and employee benefits within the People function to enhance organizational health.
Top Skills: ExcelGoogle Sheets
3 Hours Ago
Easy Apply
Remote
USA
Easy Apply
174K-211K
Senior level
174K-211K
Senior level
Fintech • Social Impact
As a Senior Software Engineer II, you will enhance security infrastructure, manage authentication, and develop intuitive features within the Identity and Access Management team, collaborating with cross-functional teams to ensure user data safety.
Top Skills: BugsnagDatadogEslintGraphQLHerokuJavaScriptKubernetesLookerMixpanelNode.jsPostgresPrettierReactRuby On RailsTypescriptWebpackYarn

What you need to know about the Boston Tech Scene

Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.

Key Facts About Boston Tech

  • Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
  • Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
  • Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
  • Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account