Easy Apply
Easy Apply
The Sr SAP Basis Engineer oversees technical support for client SAP landscapes, manages upgrades, performs migrations, and ensures system performance and maintenance.
Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We’re a small but rapidly growing company, which means there’s lots of room for growth and learning opportunities abound!
Apiphani is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. Apiphani strives to foster an environment of belonging, where every employee feels respected, valued, and empowered. We embrace the unique experiences, perspective, and cultural background, which only you can bring to the table.
Sr SAP Support Managers are responsible for delivering and overseeing the delivery of technical support to client SAP landscapes and satellite systems. They are responsible for the technical aspects of enhancing, updating and deploying critical changes, designing new solutions, and creating procedures in the SAP area. They are also the main delivery contact for a few client accounts. They will report to their Principal Director of Application Support.
Job Duties- Provide the single point of contact for planning and scheduling client technical maintenance and upgrade activities.
- Interface with client technical staff on regular meetings and help with planning and recommendations for improvement.
- Perform project-based and production support responsibilities as needed to support apiphani managed client environments inclusive of: SAP system migrations, SAP landscape refreshes, data protection including database backup & recovery, HA configurations and ongoing SAP system maintenance activities, e.g., SAP performance management, patching, problem management, etc.
- Build and maintain comprehensive documentation for problem resolution actions, root cause, procedures, etc.
- Drive continual improvement in systems operations through collaboration with both delivery and development teams.
- Actively engage in root cause analysis, in collaboration with software development and other delivery teams.
- Participate in development initiatives to improve operational performance.
- Collaborate with team leaders and team members to review workflow processes and SOPs.
- Execute against defined projects and report on their progress.
- Train and mentor new team members.
Required Skills
- Bachelor of Science in Computer Science, Engineering, Applied Sciences, or equivalent work experience
- 8-10 years of relevant hands-on SAP Basis engineering with one or more area of focus.
- 3+ years of experience as an SAP Basis engineer in a service provider or advanced IT organization operating in a 24x7 environment
- 3-5 years of management experience
- Solid background administering the SAP HANA database
- Understanding of SAP security principals
- Experience with Red Hat Enterprise Linux and Ansible preferred
- Experience with configuration management and automation tools
- Familiarity with agile engineering practices (Kanban, continuous delivery, etc.)
- Experience working in ITSM tools, ServiceNow preferred
- AWS and Azure service usage on commercial or government cloud
- Development experience with a high-level language such as python or java a plus
- Experience with Sybase ASE a plus
- Strong analytical and critical thinking skills
- Strong ownership bias
- Deadline and detail-oriented
Base Salary
$120,000—$140,000 USD
Company Benefits
- Medical/dental/vision - 100% paid for employees, 50% paid for dependents
- Life and disability - 100% paid for employees
- 401K - 3% contribution, no employee contribution necessary
- Education and tuition reimbursement - up to $50K annually
- Employee Stock Options Plan
- Accident, critical illness, hospital indemnity benefits offered through our providers
- Employee Assistance Program
- Legal assistance
- Paid Time Off - up to 6 weeks per year
- Sick Leave - up to 2 weeks per year
- Parental Leave - up to 12 weeks
Top Skills
Ansible
AWS
Azure
Java
Python
Red Hat Enterprise Linux
SAP
Sap Hana
Servicenow
Sybase Ase
apiphani Boston, Massachusetts, USA Office
53 State St, Boston, Massachusetts, United States, 02109
Similar Jobs
Information Technology • Software
Provide remote support for mission-critical SAP applications, troubleshoot and resolve issues, and collaborate with clients to enhance their experience.
Top Skills:
AixDb2Hp-UxLinuxMs-SqlOracleSAPSap HanaSolarisSybaseWindows
An Hour Ago
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
The role drives the implementation of IL6S, builds capabilities, leads loss analyses, and enhances manufacturing performance through training and coaching.
Top Skills:
Integrated Lean Six SigmaTpm (Total Productive Maintenance)
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
In this role, you will troubleshoot customer issues, analyze logs, collaborate with teams, and provide support on vulnerability management systems.
Top Skills:
LinuxmacOSPacket InspectionRegexWindowsWireshark
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
