Sr. Project Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.

Position Overview

As a Senior Project Manager in Professional Services, you'll play a strategic leadership role in driving implementation excellence for Genesys clients. You'll directly engage with sales teams, cross-departmental leaders, global business units, customers, and prospects. This senior position focuses on complex project delivery while providing mentorship and matrix leadership to project teams.

Core Responsibilities

Strategic Leadership

• Lead complex, large-scale implementation projects across multiple teams.
• Provide matrix leadership to project managers on large, complex initiatives.
• Mentor and guide both sales and services leadership teams.
• Build and maintain executive-level relationships with customers and partners.

Project Excellence

• Drive successful project implementations from conception to completion.
• Create and oversee comprehensive project plans.
• Lead client meetings and executive-level engagements.
• Ensure alignment of resources to meet revenue and margin goals.
• Monitor team performance and customer satisfaction metrics.
• Serve as primary executive escalation point for service-related issues.

Growth and Innovation

• Drive growth in a diverse Professional Services organization.
• Identify and execute Project Change Requests.
• Recommend new product solutions for emerging business needs.
• Shape deals and contribute to estimation processes.
• Lead process improvement initiatives.
• Guide effective customer onboarding strategies.

Qualifications

Required Experience

• Bachelor’s degree in business, Computer Science, or related field
• 8+ years of Professional Services experience
• 3+ years of supervisory, management, or leadership experience
• Demonstrated success in project sales, delivery, and support.
• Experience leading geographically diverse project teams.

Key Skills

• Executive-level communication and presentation abilities
• Strong matrix leadership capabilities
• Strategic problem-solving and decision-making expertise
• Advanced project planning and execution skills
• Ability to influence across organizational boundaries.

Additional Details

• Position may require up to 30% travel to client sites.
• Remote work options available

Our Commitment to Inclusion

Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses.

Accommodations

We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.