Sr Program Support Specialist

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This Sr Program Support Specialist rolewill operate as the primary escalation point of contact for internal/external project needs.Theywill collaborate with the managerto develop andmonitorKey Performance Indicators (KPIs) to ensure highest standards of customer support is achieved.This rolehelpswiththe efficientsourcing ofinventory and ad-hocreportgeneration in support of customerinquiriesand/ormanager requests to mitigate current and future challengesensuringcontinuouscustomer support.Theincumbent willcontribute to continuous improvement effortstargetedat enhancing the customer experience.
Responsibilities:

• Understands and is knowledgeable on all aspects of the Program.
• Supports Program Manager with all day-to-day operational aspects of the Program to drive seamless execution of the program.
• Acts as main point of contact for customers, owningand resolvingcustomer questions/concerns from beginning to endandensuringfinalcommunicationto customers.
• Proactively communicates, in coordination and direction from the Program Manager, any issues with theProgram and answer follow-up questions/concerns from customers.
• Manages, with direction and support from the Program Manager, Program implementation, ensuring all tasks are effectively completed to provide a seamless launch to Program customers.
• Presents updates during MonthlyProgramMeetings to keep Program Manager up to speed on current Program success/challenges/opportunities.
• Worksin coordination with the Program Manager to run reportsandgather information to support issue resolutionandenhancements to the program.
• Works closely with the Program ManagertoreportKPIdatain effortsto identifytrends,bandwidth,andopportunitiesto streamline and enhance expected performance.
• Provides and supports customer training and communication for Program onboarding.
• Provides training to customer-facing teams onthe Program toanswer high level Program questions.
• Participates incustomer and sales callsas the SMEto support Program questions.
• Maintainsall relevantProgram participantcontact information.
• Collaborateswith internalteams'subjectmatter expertstoresolveProgram issues.
• Responsible for maintaining deep knowledge of internal Cencora contactsand processesto facilitate timely resolution ofescalatedissues.
• Joins all relevant internal calls to understand issues, updates, and changes to the Program.
• Tracks all customer issues to be reviewed with/by the Program Manager.
• Must be willing to travel up to25% of the time (including overnight travel) as required to effectively manageProgram.
• Performs related duties asassigned

Education:
Requires broad training in fields such as business administration, accountancy, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree; normally requires a minimum of three (3) years directly related and progressively responsible Services. Pharmacy Technician Certification and/or hospital experience preferred.
Knowledge and Skills:

• Strong organizational skills; attention to detail
• Ability to communicate effectively both orally and in writing
• Strong customer service skills
• Excellent follow-up skills
• Strong interpersonal skills
• Strong time management skills
• Good understanding of specific Hospital and/or Community & Specialty business segments
• Good understanding of Cencora business units
• Up-to-date knowledge of Microsoft office software
• Ability and commitment to identify opportunities to enhance customer experience
• Ability to engage, inspire and drive results
• Understands values and needs of customers and can assess changing market conditions
• Strong interpersonal skills: ability to develop and maintain collaborative working and business relationships
• Strong creativity and innovation skills; focused and disciplined

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What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full time
Salary Range*
$74,000 - 105,820
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies:
Affiliated Companies: AmerisourceBergen Drug Corporation