Sr. Program Manager (Loyalty Programs)

Salary Range: $125,000.00 - 145,000.00
Who we are:
Hi, we're SambaSafety and we offer the industry's most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community.
We've built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don't take our word for it; we've been recognized as a Top Workplace by The Denver Post, Albuquerque Journal, Sacramento Bee, and Built In Colorado. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor.
What You'll Do:
In this key, new role as Sr. Program Manager (Loyalty Programs), you will be responsible for the day-to-day management and expansion of the newly created customer certification program. This is a pivotal role that will work cross functionally with marketing, customer success, and product to support program design, customer enrollment, member activation, analytics and enhance customer experience.

• Manage the membership database, logo usage, communications to membership and the membership lifecycle
• Manage analytics for the program to ensure consistency in reporting
• Support program growth through strategic thought leadership
• Support program rollout and adoption efforts across geographies, ensuring strong operational alignment and readiness
• Help develop and support programming in support of this customer certification program including identifying potential brand ambassadors
• Stay up to date with industry trends, best practices and emerging technologies in the loyalty space

What you'll need:

• Proven track record, with a minimum of 5 years of experience in B2B marketing, customer marketing, or customer success with a focus on customer advocacy and/or developing and managing customer-based loyalty programs
• Experience in the SaaS/Tech industry
• Deep understanding of loyalty marketing, encompassing both program design and strategy
• Experience working with Hubspot, Pendo, and Salesforce
• Excellent project management and organizational skills, with the ability to manage multiple projects at once
• Strong analytical skills, with the ability to collect, analyze and interpret data
• Excellent communication and collaboration skills, with the ability to work effectively with both customers and internal cross-functional teams
• Strong written, oral communication skills and a dynamic presenter
• Strategic thinker with disciplined creative passion and willingness to be hands on
• Ability to travel for business up to 15%
• Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits and Perks:

• Flexible and generous Paid Time Off and Paid Volunteer Days
• 401k Employer Match
• Generous Healthcare Benefits
• Up to 12 weeks paid time off for maternity leave based on tenure
• Wellness &Tuition Reimbursement
• Flexible Work Arrangements
• Lots of SambaSafety swag & SambaSafety Events

Our team of talented and committed safety professionals is exceptional. At SambaSafety we strive to foster an inclusive culture that supports, encourages and celebrates a wide array of diversity. We are committed to create a space where all employees can show up as their authentic selves every day, and we work to advance employee equality, diversity and inclusion.
SambaSafety provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, and expression or genetics.
Come join us to find out for yourself what all the excitement is about!