Sr. Product Manager, Annuity

As a Senior Product Manager, Annuity Service Product Manager (PDM) , you will be responsible for defining and driving the product roadmap in alignment with the product vision and Operational Key Results (OKRs). You will collaborate with Product Owners and various stakeholders to gather input and refine priorities. Your role will involve integrating usability studies, customer research, and data/AI standards into product requirements to ensure a customer driven, high impact, and compliant design. You will define and maintain end-to-end product journeys, identifying data input/output needs and aligning with value stream goals, while ensuring the customer experience meets standards set by the Customer Advocacy Center of Excellence.

You will be leading the transformation of a policy admin system migration, ALIP.  This will involve leveraging your deep expertise in Annuity and service to ensure the right features and processes are optimized to best service the business for our General Agency and 3rd party distribution field force. This is a highly visible role, and we are looking for a strategic, results-focused, innovative, and curious individual to lead this build out for the business. You will be leading this initiative while partnering with the ALIP Platform leader and the service value stream leader to address the most critical business needs.

• Establish and maintain the roadmap for the ALIP Annuity transformation in alignment with product vision and agreed upon OKR’s

• Drive execution against the roadmap from design to implementation.

• Demonstrate a high sense of urgency to influence changes and drive business outcomes from conception to delivery

• Be a seasoned change leader through uncertainty and transformation. Engages team and stakeholders throughout the journey, leading through ambiguity.

• Identify and drive continuous improvement of business processes impacting product success

• Partner with business leaders and change management teams to define product business value, support messaging and customer outreach

• Define data input and output requirements for end-to-end product journeys, aligning with value stream and business goals

• Identify opportunities to refine business processes impacting product success, fostering a culture of continuous improvement based on data

• Collaborate with Value Stream Leaders (VSLs) to enhance business processes at the product level, utilizing AI and automation

• Work with Data/AI SMEs to ensure compliance with data and AI standards

• Partner with business leaders to establish product business value, support messaging, communication, and customer outreach

• Ensure organizational readiness and change management are aligned with product delivery timelines

• Identify, manage, and resolve dependencies and risks across teams and products

• Define, maintain, and track product-level OKRs, ensuring alignment with Value Stream OKRs

• Mentor and guide Product Delivery Managers (PDM) and Product Owners staff, ensuring team alignment and growth.

• Previous experience in Annuities is critical.  Ideally the successful candidate will bring deep expertise in Policy Administration, Actuarial, Reinsurance and Claims functions

• Strong general management mindset and broad functional experience

• Demonstrated experience driving change in how organizations embrace agile and innovation.

• A proven track record in driving change in the organization

• Bachelor’s degree or equivalent work experience

• A minimum of 10 years of experience in product management or a related field

• Proven experience in defining and driving product roadmaps, integrating customer research, and ensuring compliance with data/AI standards

• Strong knowledge of product journey mapping, business process improvement, and OKR management.

• Experience working with cross-functional teams and managing complex projects

• Excellent communication and teamwork skills with the ability to influence others and work effectively

• Ability to manage multiple tasks and meet deadlines

Required Skills In:

• Continuous Improvement Management

• Objectives and Key Results

• Product Road Map Development

• Product Vision

• User Research

• This person can work out of any of the following Guardian office locations: Bethlehem, PA - Pittsfield, MA - Boston, MA - New York, NY

• Hybrid Schedule: In office 3 days per week

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

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At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

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As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

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