Sr. Payroll Operations Specialist

Sony Interactive Entertainment (SIE) is seeking an experienced, organized, and collaborative Sr. Payroll Operations Specialist to support US and Canadian payroll operations within a global organization.

This role is responsible for coordinating, prioritizing, and executing payroll activities to ensure accurate, timely, and compliant payroll delivery. The ideal candidate understands end-to-end payroll processes, anticipates operational dependencies, and collaborates effectively with regional and global stakeholders.

The position requires hands-on payroll experience, strong operational judgment, and the ability to leverage technology, AI, and performance metrics to drive efficiency and continuous improvement.

Payroll Operations

• Coordinate and execute payroll activities across multiple pay groups and processing cycles, ensuring accuracy, compliance, and timely completion.
• Manage payroll schedules, checklists, audits, reconciliations, and competing priorities.Sr.
• Support complex payroll activities, including leaves of absence, international assignees, terminations, and special payments.
• Proactively identify and resolve payroll discrepancies, operational risks, and processing delays.

Process Coordination and Collaboration

• Provide day-to-day operational guidance and indirect leadership to Payroll Analysts by coordinating work assignments, aligning priorities, monitoring progress, and supporting timely, accurate payroll execution without direct people-management responsibility.
• Understand upstream and downstream payroll dependencies across HR, Benefits, Leaves, Finance, and other functions.
• Collaborate with regional and global stakeholders to resolve issues and improve payroll processes.
• Partner with technical teams on system-related issues, business requirements, and user acceptance testing.

Employee Support and Continuous Improvement

• Manage employee payroll inquiries through case management systems, ensuring timely and accurate resolution.
• Monitor payroll KPIs, including accuracy, timeliness, exceptions, and case resolution.
• Leverage AI, automation, and analytical tools to improve efficiency, accuracy, and operational workflows.
• Identify recurring issues, support root cause analysis, and implement process improvements.

Compliance and Controls

• Apply US and Canadian payroll regulations and established company policies.
• Execute payroll controls, audits, and reconciliations while supporting SOX compliance and audit requirements.
• Maintain accurate payroll documentation, procedures, and records.

• 7+ years of progressive payroll experience supporting US and Canadian payroll operations.
• Hands-on experience with Dayforce Payroll and Workday HCM; Dayforce Workforce Management experience preferred.
• Strong understanding of end-to-end payroll processes, compliance requirements, and operational dependencies.
• Experience supporting international assignees or cross-border payroll activities.
• Demonstrated ability to organize complex workflows, manage competing priorities, and meet critical deadlines.
• Experience working collaboratively within a regional payroll team in a global organization.
• Strong analytical, Excel, problem-solving, and communication skills.
• Experience with payroll audits, case management, process improvement, and performance metrics.
• Familiarity with AI and automation tools to improve payroll efficiency and accuracy.
• Bachelor's degree or equivalent professional experience; CPP, PCP, or PLP certification preferred.

• Accurate, timely, and compliant payroll delivery.
• Effective prioritization and proactive resolution of operational issues.
• Strong collaboration across regional and global teams.
• Continuous improvement in payroll accuracy, efficiency, and employee service.
• Consistent adherence to payroll controls and compliance requirements.