At Hi Marley, we’re not just a technology company—we’re on a mission to revolutionize the insurance industry with our conversational platform that makes communication simple, efficient, and delightful. Built for carriers, powered by SMS, and designed by insurance experts, Hi Marley connects people through seamless, friendly conversations that save time, money, and hassle. Our platform helps insurance carriers strengthen customer relationships while streamlining operations. With a focus on collaboration, coaching, and powerful analytics, we deliver the insights insurance teams need when they need them—creating a smooth, frictionless experience for customers along the way.
As we continue to grow, we’re looking for a Sr. Partnerships Account Manager to grow and optimize a strategic partner portfolio across Hi Marley’s ecosystem. Reporting to the SVP, Partnerships, this role owns category-level partnerships and is responsible for driving measurable ecosystem growth and integration expansion.
This is a senior individual contributor role that operates with high autonomy and acts as a cross-functional multiplier within the partnership domain. The Sr. Partnerships Account Manager shapes execution within defined categories, strengthens integration collaboration, and drives alignment across Growth, Product, and Customer Success.
The role requires strong familiarity with the P&C insurance ecosystem to effectively partner with System of Record providers, technology vendors, and service organizations.Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week.
What You'll Do:
- Own and optimize a portfolio of strategic partner relationships across defined categories, ensuring strong execution and measurable growth.
- Apply deep knowledge of P&C insurance workflows and ecosystem dynamics to guide partner engagement, integration planning, and go-to-market coordination.
- Lead partner acquisition and contracting using standard partnership frameworks and agreements, structuring strong commercial terms within established guardrails.
- Influence integration planning and coordinate rollout efforts to ensure successful execution.
- Collaborate closely with Growth leadership to execute co-sell and go-to-market initiatives that expand ecosystem value.
- Plan and facilitate Executive Business Reviews (EBRs) with senior partner stakeholders and internal leaders to assess performance, expansion opportunities, and category growth.
- Proactively identify and recommend partnership expansion opportunities within existing categories.
- Act as a cross-functional multiplier by strengthening alignment across Product, Marketing, and Customer Success to improve partnership execution.
- Represent Hi Marley at industry events and partner gatherings as a senior relationship leader, strengthening ecosystem visibility and credibility.
What We’re Looking For:
- 6+ years of experience working within or alongside P&C insurance carriers, technology providers, or service organizations, with demonstrated understanding of core workflows and ecosystem dynamics.
- Proven success managing and growing complex, high-value partner portfolios within defined strategic categories.
- Experience influencing integration planning and go-to-market coordination.
- Strong commercial acumen and negotiation skills, with experience leveraging established partnership agreements and frameworks.
- Executive presence and comfort leading conversations with senior external stakeholders.
- Ability to operate autonomously and act as a cross-functional multiplier within your domain.
Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$95,000–$176,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and/or team performance.
- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it
At Hi Marley, our culture is built on three core values that every employee embodies:
- Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
- Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
- Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.
- A fun, lively startup culture that embraces creativity and innovation
- Core values-based leadership that guides our decision-making and daily interactions
- A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
- Flexible, hybrid work environment that values balance and trust
- Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
- Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
Top Skills
Hi Marley Boston, Massachusetts, USA Office
10 Post Office Square, Boston, MA, United States, 02109
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