At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
We are seeking a highly skilled and experienced Microsoft O365 Administrator to join our IT Collaboration team. The ideal candidate will have deep expertise in managing and supporting Microsoft 365 environments, with a strong background in Active Directory, Entra ID (formerly Azure AD), AAD Connect, and Exchange Online. This role will be instrumental in resolving mail flow delivery issues, working with Compliance and security teams to review our existing security offerings, and leveraging Microsoft Purview for compliance and troubleshooting when needed.We are seeking a highly skilled and experienced Microsoft O365 Administrator to join our IT Collaboration team. The ideal candidate will have deep expertise in managing and supporting Microsoft 365 environments, with a strong background in Active Directory, Entra ID (formerly Azure AD), AAD Connect, Exchange Online and SMTP services. This role will be instrumental in resolving mail flow delivery issues, working with Compliance and security teams to review our existing security offerings, and leveraging Microsoft Purview for compliance and troubleshooting when needed.
Key Responsibilities:
- Administer and maintain Microsoft 365 services including AAD Connect, Exchange Online, and SMTP Services.
- Troubleshoot Active Directory \Entra users including sync or identity issues.
- Oversee AAD Connect synchronization and resolve related issues.
- Monitor and troubleshoot mail flow and delivery issues using Exchange tools and Microsoft Purview.
- Partner with Security and Compliance to understand our policies using Microsoft Purview.
- Collaborate with internal teams to support user access, permissions, and identity management.
- Provide Tier 3 support for escalated issues related to Microsoft 365 services.
- Document processes, configurations, and troubleshooting steps.
Required Qualifications:
- 5+ years of experience in Microsoft 365 administration.
- Strong hands-on experience with Active Directory and Entra ID.
- Proficiency in managing AAD Connect and resolving sync issues.
- Solid understanding of Exchange Online mail flow and delivery troubleshooting.
- Experience with Retention Policies and Tags
- Experience using Microsoft Purview for compliance and message trace.
- Familiarity with PowerShell scripting for automation and reporting.
- Excellent problem-solving and communication skills.
Preferred Qualifications
- AAD Connect administration.
- Exchange Online, Rules, Connectors, Retention Policies and SMTP Relay services.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Base Salary Range
$95,000.00 - $127,000.00At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.
Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Top Skills
Zelis Boston, Massachusetts, USA Office
Headquarters, 149 Newbury St , , , US, Boston, MA , United States, 02116
Similar Jobs
.png)
.png)
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
