Sr Network Engineer

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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​Essential Duties & Responsibilities

• Provide network support for the various Alkami cloud, corporate, and customer environments

• Work directly with customers to support Alkami's networking products and solutions

• Completes assigned work through the ticketing system for various systems

• Takes ownership of network troubleshooting from beginning to resolution

• Utilize various troubleshooting tools, such as log file analysis and packet captures, to determine root cause of an issue or outage

• Ensure the continued smooth operation of Alkami’s growing network infrastructure

• Monitor infrastructure performance

• Plans and performs systems upgrades, patching, and compliance remediation tasks

• Installation and continual maintenance of various network systems such as firewalls, routers, switches, and load balancers

• Maintain and administer monitoring systems and troubleshooting tools

• Documents Networking processes and procedures

• Creates and maintains logical and physical network diagrams, and knowledge base articles

• Review, verify, and perform various IT system maintenance tasks such as backups, upgrades, and patching

• Mentors junior Network Engineers

• Provides on-call support during both business and non-business hours as established and in accordance with company's Policies and Procedures

Recommended Experience & Education
 

Typically requires a minimum of 5 years of related experience; or 3 years and an
advanced degree

Education Level Bachelor’s degree in Computer Science, Computer Systems, Systems Engineering or equivalent experience

Knowledge, Skills, & Qualifications

Required

• 5+ years of hands-on network design, administration, configuration, and troubleshooting

• Prime AWS expertise – deep, hands-on experience

• Cloudflare – experience with web caching and CDN

• Cisco CCNP or equivalent certification

• AWS Certified Cloud Practitioner certificate or higher

• 1-2 years of network automation and programming experience

• Mastery of networking technologies (including load balancers, firewalls, and VPN)

• Excellent customer support

• Excellent problem-solving, collaboration, and troubleshooting skills

• Effective communication skills, both written and verbal

Preferred

● Can demonstrate experience in architecting complex network infrastructures
● Advanced Amazon Web Services certificates
● 5+ years supporting AWS or Microsoft technologies
● 3-5 years Linux experience
● Collaboration across multiple IT teams

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.