Sr. Manager, Special Projects & Business Operations

About the Role

Blueland is seeking an experienced Senior Manager of Special Projects & Business Operations to join the Office of the CEO. This role serves as a critical operational and strategic hub, ensuring our CEO and leadership team operate with clarity, efficiency, and impact. This position reports to the Chief of Staff.

This is a dual-mandate position: strategic operator and operational partner. On the strategic side, you will lead and support high-priority cross-functional initiatives spanning business operations, organizational health, growth strategy, marketing, and executive-level projects. On the operational side, you will serve as a key support to the Chief of Staff and CEO, helping to manage workflows, facilitate decision-making, and drive organizational alignment.

You will work closely with senior leadership across the company and be expected to navigate ambiguity with confidence, bring structure to complex challenges, and deliver high-quality outputs consistently, whether on a one-time initiative or a repeatable process.

We are looking for someone who holds themselves to a high standard and understands that excellence is not just about the output, but about building systems that scale. You bring:

A bias toward action paired with strong attention to detail

The intuition on when to prioritize speed and when to prioritize precision

Executive presence and professionalism in every interaction

A hands-on approach to integrating AI tools into how you and your team operate

The ability to think strategically and execute operationally—often simultaneously

Responsibilities

Special Projects

Lead special projects end-to-end with full ownership and autonomy, and support the Chief of Staff on broader initiatives as needed

Drive organizational efficiency, health, and team performance initiatives — identifying gaps and designing systems to address them

Own cross-functional strategy and insights projects from scoping through synthesis and executive recommendation

Support board preparation, OKR reviews, and recurring leadership cadences, ensuring the CEO and leadership team are consistently prepared and aligned

Business Operations & Organizational Effectiveness

Identify operational gaps across the business and develop structured solutions to address them

Lead and support cross-functional initiatives, providing structure, momentum, and clear ownership at each stage

Serve as a connective resource across teams, ensuring critical priorities and dependencies are tracked and followed through

Identify opportunities to integrate AI and emerging tools into existing workflows—and lead implementation directly, not just the recommendation

Office of the CEO

Manage CEO administrative operations including inbox and calendar management, ensuring her time and attention are protected and well-allocated

Establish and continuously improve processes within the Office of the CEO to support both the CEO and the broader leadership team

Maintain sufficient organizational context to anticipate needs and proactively reduce the CEO's operational load

Qualifications

4+ years of experience in management consulting or a similarly rigorous, structured environment; equivalent experience in strategy, business operations, or a high-growth startup will also be considered

Strong analytical and communication skills, with the ability to structure complex problems quickly and communicate findings clearly to Senior Leadership

Internalizes brand standards quickly and applies them with consistency and judgment across communications, projects, and deliverables

Genuine passion for sustainability, plastic waste reduction, and Blueland's mission

Executive presence and the ability to operate effectively at the highest levels of an organization

Thinks beyond the immediate task, always looking to build systems and processes that make the next iteration faster and better

Comfort with ambiguity and the ability to operate effectively in a fast-moving environment

Highly adaptable, with the ability to range across work of all types, from calendar management to leading a strategy engagement

Active, practical use of AI tools in day-to-day work, with the ability to help others adopt them in concrete, meaningful ways

Deeply committed to the quality of their work, regardless of scope or audience

Location & Salary

This role is open to remote candidates; however, we have a strong preference for individuals based in New York City and able to work from Blueland’s New York office. 
The salary for this role is $135,000-160,000 per year.