Sr. Manager, Program Design

About the teamThe Marketing Technology & Operations team is the connective tissue that powers Zillow’s marketing effectiveness at scale. We build the systems/tools, data, and operational infrastructure that drive marketing automation and enable cross-functional Marketing execution.
Within MarTech & Ops, the Program Management Office (PMO) serves as the engine of cross-functional coordination and strategic initiative delivery. Our team of program and project managers owns the programmatic view of the Marketing portfolio and enables consistent, repeatable execution by aligning goals, driving planning cycles, managing dependencies, and ensuring smooth collaboration across all Marketing functions. The PMO is also responsible for leveraging operational data to identify/drive opportunities for efficiency.

About the role

As Manager of the PMO, you’ll lead a team of 3–5 program and project managers responsible for delivering high-impact initiatives across the Marketing organization. You will evolve and scale our program management discipline, championing best practices in planning, communication, stakeholder management, and process excellence.

You’ll be a thought partner to marketing leadership, proactively anticipating organizational needs and building the operational muscle to accelerate delivery of strategic initiatives. You’ll also serve as a trusted advisor, facilitator, and integrator — helping teams keep the big picture in focus while tracking critical details.

This is a highly visible role requiring deep collaboration across all Marketing functions including Product Marketing, Strategy, Technology, Creative, Data Science, Legal, Brand, and Customer Experience teams.

You Will:

• Lead and Grow the Team: Hire, manage, and develop a high-performing team of program and project managers.

• Drive Strategic Execution: Oversee planning, coordination, and execution of large-scale marketing programs — from go-to-market campaigns to technology initiatives to regulatory compliance efforts.

• Harness AI to Empower People and Workflows: Leverage AI, data, and automation to drive speed, adaptability, and outcomes across the enterprise.

• Align Cross-Functionally: Act as a hub of coordination across Marketing and partner teams (Product, Engineering, Legal, etc.), ensuring visibility, alignment, and shared accountability.

• Elevate Program Health: Establish and monitor KPIs and program health metrics, escalating risks and ensuring leadership has the insights needed to drive decisions.

• Scale What Works: Build a culture of continuous learning and systematize learnings/reusable assets (e.g., templates, retrospectives, playbooks) to drive efficiency and knowledge sharing.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $160,500.00 - $256,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 7+ years of experience in program or project management, including 2+ years in a team leadership or people management role.

• Experience in Marketing, MarTech, or a highly cross-functional operational environment.

• Strong understanding of program management methodologies (Agile, Waterfall, Hybrid) and tools (e.g., Asana, Smartsheet, Jira).

• Proven ability to manage complex programs with multiple workstreams and stakeholders.

• Excellent written and verbal communication, executive presence, and influencing skills.

• Strong business acumen with the ability to quickly understand priorities, interdependencies, and tradeoffs.

• Passion for leading through change, ambiguity, and competing priorities.

• Commitment to fostering a positive, inclusive, and psychologically safe team culture.

• Experience in a technology-driven or B2C marketing organization, and/or implementing AI tools into workflows, is a plus.

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.