Sr. Manager, Platform Technical Operations (Framingham, MA Hybrid)

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Rave organization within Motorola Solutions is responsible for SaaS solutions supporting the safety mission of public and private entities. We help our customers engage with responders, households, schools, businesses, employees, students and other stakeholders to deliver critical communications, coordinate response, and exchange life-saving information.
The solutions we create apply exciting technologies such as geospatial visualization and analytics, high throughput communications, artificial intelligence, and numerous integrations with Motorola and partner systems to name a few. As a team member within the Rave organization, you will be exposed to many other solutions offered by Motorola Solutions, the most trusted name in public safety technology.
Job Description

We are seeking an experienced Sr. Manager of Technical Operations to lead the team responsible for our mission-critical, high-availability SaaS platform. This is a key leadership role that is critical to our business. You will be responsible for the 24x7x365 operation of our private data center infrastructure, powering Motorola Solutions’ rapidly growing Rave product line. Rave’s critical communications and safety solutions serve more than 6,000 customers across North America. We support these government and private entities in their mission to keep their communities safe and informed. We do this by providing tools to discover and manage millions of safety events each year, and as a result, deliver over one billion communications annually.

In addition to ensuring the reliability, scalability, and performance of our current environment, you will be a key driver of our technological evolution. You will lead the charge in modernizing our practices, increasing automation, and strategically migrating components to the public cloud. The ideal candidate will have a proven track record of leading technical operations teams through similar transformations, with a deep understanding of both private and public cloud environments.

What You'll Do:

• Lead and mentor a high-performing team of technical operations professionals, fostering a culture of ownership, innovation, and operational excellence.

• Own the availability, performance, and security of our SaaS platform, ensuring we meet and exceed our SLAs.

• Develop and execute a strategic roadmap for the modernization of our infrastructure, including the adoption of new technologies and best practices.

• Closely collaborate with development teams and mixed mode services and infrastructure, identifying opportunities to leverage public cloud services while maintaining interoperability with our private data centers.

• Oversee all aspects of our private data center operations, including hardware procurement, capacity planning, and vendor management.

• Lead our incident response and problem management processes, ensuring rapid resolution of issues and thorough root cause analysis.

• Use errors as learning moments. Ensure post-mortem findings are appropriately adopted to further expand our reputation for stability and reliability.

• Partner with engineering, product, and security teams to ensure that our infrastructure meets the needs of the business and our customers.

• Manage the Technical Operations budget, ensuring that we are making smart investments in our infrastructure and our team.

• Ensure our platform remains compliant with all relevant industry and government standards, including FedRAMP, GovRAMP, and HIPAA.

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What You'll Bring:

• 10+ years of experience in technical operations, with at least 5 years in a leadership role.

• A proven track record of managing large-scale, mission-critical infrastructure in a 24x7x365 environment.

• Deep expertise in private data center operations, including server, storage, and networking technologies.

• Significant experience with public cloud platforms (AWS, Azure, or GCP) and a strong understanding of hybrid cloud architectures.

• A passion for automation and a history of successfully implementing infrastructure-as-code and other modern operational practices.

• Excellent leadership and communication skills, with the ability to inspire and motivate a team.

• A strong understanding of security and compliance best practices.

• A bachelor's degree in Computer Science, Engineering, or a related field.

Target Base Salary Range: $120,300 USD - $240,600 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Note: Candidate must be in the Framingham, MA two days per weeks.

#LI-MP2
#LI-HYBRD

Basic Requirements

• Bachelors degree with 10+ years of experience in technical operations
• AND 5+ years of direct people management skills
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.