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Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Principal Customer Success Executive manages post-sale relationships and drives customer satisfaction by leveraging senior stakeholder collaboration, industry insights, and ServiceNow technology for business transformation.
Top Skills:
AICustomer Service ManagementIt GovernanceIt OperationsIt StrategyProject ManagementSecurity OperationsServicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Principal Platform Architect leads digital transformation on the ServiceNow platform, providing strategic technical guidance and ensuring alignment between technology solutions and business objectives.
Top Skills:
AICloud ApplicationsServicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Principal Platform Architect guides customers in establishing a technical foundation on ServiceNow, delivering strategic solutions, and ensuring best practices for digital transformation.
Top Skills:
AICloud Application TechnologyServicenow
About Passport:
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
The Data Team at Passport is committed to building systems across the organization to drive better decision making. We build data products that provide information and decision support, discover insights, democratize knowledge, and track performance. We’re excited to bring in a new member to work towards our vision of making Passport the best data driven internationalization partner in the industry!
Do you want to use data to help drive the direction of products that impacts top DTC brands? If yes, we want to talk to you. We're looking for a Sr Manager of Data Analytics and Engineering to join our Data team. This person will manage a team of analytics engineers/data analysts, while working closely with product managers, and software engineers to support data product launches and data roadmaps.
The ideal candidate will have data infrastructure and data architecture skills, a proven track record of leading and scaling data teams, operational skills to drive efficiency and speed, project management leadership, and a vision for how data can proactively improve companies.
What you'll do:
- Lead, mentor, and develop a team of analytics engineers (BI and data warehousing), fostering a collaborative and growth-oriented environment
- Build and drive the vision of data as a product across company verticals (finance, sales, operations, etc.)
- Translate high-level business goals into actionable team objectives and individual contributions
- Scale our data technology stack by managing data sets into our data warehouse, creating meaningful data transformations, and making data available in our BI tool
- Drive data quality across the product vertical and related business areas
- Collaborate with cross-functional stakeholders to understand their business needs and serve as a bridge between senior leadership and the team, ensuring alignment on priorities and organizational vision
- Standardize the team’s operations (e.g. workflows, documentation) and improve key team metrics (e.g. data quality, stakeholder satisfaction)
What we're looking for:
- 5+ years of experience in BI and data warehousing using the modern data stack
- 3+ years of experience managing a data team, demonstrating strong decision-making capabilities that balance the needs of the business and the team
- Advanced technical expertise in SQL, Python, data modeling, and building dashboards
- Ability to partner closely with stakeholders to define and execute a strategic roadmap for technical initiatives
- Strong communication and organization skills, with experience leading multiple projects simultaneously and balancing short-term deliverables with long-term strategic initiatives
- Is proactive and possesses high degrees of ownership; able to astutely identify opportunities for improvement, drive new processes, and rally the team to problem solve together
- If you only have a subset of the qualifications above, we encourage you to apply as well
Extra points for:
- Building a data science function within a data team
- Experience with Fivetran, Snowflake, dbt, Tableau
A sneak peak into our perks & benefits:
- Competitive cash and equity packages
- Healthcare, dental, and vision, life & disability insurance
- 401(K) Match
- Bi-Annual Remote Work funds
- 100% remote work environment #LI-Remote
- Company issued laptop
- Flexible PTO
- 12 weeks parental leave
- Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- One-time remote work set-up stipend to make your at-home office dazzle
- Teammates around the world in 8 different time zones!
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
