The SMSA develops managed services solutions, engages with customers and sales teams, scopes offerings, and maintains strategic relationships to drive business growth.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.
* Job Summary
* The Senior Managed Services Solution Architect (SMSA) is a field-based technical pre-sales role that focuses on developing comprehensive managed services solutions for CDW customers. This role involves providing consultative guidance, scoping service offerings, and fostering strategic relationships to drive business growth. In this role you will be working with customers, delivery, and internal sales teams to develop and maintain strategic relationships and be a trusted advisor to grow our Managed services business.
* What you will do:
* Develop appropriate service solutions for CDW customers, including analysis, technical scoping and support for appropriate managed services offerings.
* Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, to provide quotations and technical response for Request for Proposal (RFP's) Request for Quote (RFQ's), Request for Information (RFI's), standard proposals, and author statements of work (SOWs).
* Costing and pricing of managed services opportunities to meet managed services business goals including gathering customer key metrics to scope and price.
* Analyze technical and competitive considerations, defining actions to meet customer requirements in the sales cycle and through a consultative approach provides enhanced business outcomes beyond initial customer expectations.
* Maintain strategic relationships with Customers, Internal Sales & Delivery management, acting as a trusted advisor to drive business growth.
* Practice ownership of your assigned territory and/or client based by establishing a regular cadence with partners/customers and assisting Sales with territory strategy planning.
* Act as a subject matter expert in multiple families of services and solutions including for 50% managed services offerings.
* Assists and monitors many opportunities of varying complexity
* Works with resource coordinators/managers of delivery to ensure that appropriate quantity and quality of technical and services resources are deployed for engagements.
* Lead outreach initiatives, technical enablement projects, coaching, and mentoring for other MSAs.
* Assist delivery leaders new offering development from a technical perspective
* Develops content to effectively train coworkers in formal trainings as well as team huddles.
* Acquire and maintain relevant technology and industry certifications as required.
* What we expect of you:
* Bachelor's Degree and or equivalent experience a minimum of five years in technical, pre-sales, or post-sale delivery role, OR 9 years in technical, pre-sales, or post-sale delivery role. Motivated, self-starting, and able to independently perform high quality work with minimal guidance. Industry knowledge and domain expertise: An SMSA should possess domain expertise. They should understand industry-specific challenges, regulations, and best practices. They should have a deep understanding of the architecture, products, technologies, and solutions offered by the company. This knowledge enables them to provide tailored recommendations and position the company's solutions effectively within the industry landscape. Areas of Expertise specific to this role includes: Team collaboration and leadership: Collaboration with cross-functional teams, including sales and delivery, is crucial in this role. A SMSA should be able to work effectively in a team, lead technical discussions, and influence decision-making. They may also provide guidance and mentorship to junior team members. Customer-focused approach: An SMSA must have a customer-centric mindset and be able to understand and articulate customer needs effectively. They should possess excellent communication and presentation skills to engage with customers, gather requirements, and explain technical concepts in a clear and concise manner. Building relationships, understanding customer pain points, and providing tailored solutions are key aspects of this role. Solution design and problem-solving skills: The candidate should have the ability to design and communicate comprehensive solutions that address customer requirements, business challenges, and build consensus around the final solution. They should be skilled in analyzing complex problems, identifying appropriate solutions, and translating technical concepts into understandable terms for customers. Strong problem-solving skills are crucial for identifying and resolving technical issues or gaps in proposed solutions. Willingness to travel as needed is preferred. Pay range: $ 79,000 - $ 120,000, depending on experience and skill set Annual bonus target of $30,000 subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* About us
* We make technology work so people can do great things.
* CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.
* Job Summary
* The Senior Managed Services Solution Architect (SMSA) is a field-based technical pre-sales role that focuses on developing comprehensive managed services solutions for CDW customers. This role involves providing consultative guidance, scoping service offerings, and fostering strategic relationships to drive business growth. In this role you will be working with customers, delivery, and internal sales teams to develop and maintain strategic relationships and be a trusted advisor to grow our Managed services business.
* What you will do:
* Develop appropriate service solutions for CDW customers, including analysis, technical scoping and support for appropriate managed services offerings.
* Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, to provide quotations and technical response for Request for Proposal (RFP's) Request for Quote (RFQ's), Request for Information (RFI's), standard proposals, and author statements of work (SOWs).
* Costing and pricing of managed services opportunities to meet managed services business goals including gathering customer key metrics to scope and price.
* Analyze technical and competitive considerations, defining actions to meet customer requirements in the sales cycle and through a consultative approach provides enhanced business outcomes beyond initial customer expectations.
* Maintain strategic relationships with Customers, Internal Sales & Delivery management, acting as a trusted advisor to drive business growth.
* Practice ownership of your assigned territory and/or client based by establishing a regular cadence with partners/customers and assisting Sales with territory strategy planning.
* Act as a subject matter expert in multiple families of services and solutions including for 50% managed services offerings.
* Assists and monitors many opportunities of varying complexity
* Works with resource coordinators/managers of delivery to ensure that appropriate quantity and quality of technical and services resources are deployed for engagements.
* Lead outreach initiatives, technical enablement projects, coaching, and mentoring for other MSAs.
* Assist delivery leaders new offering development from a technical perspective
* Develops content to effectively train coworkers in formal trainings as well as team huddles.
* Acquire and maintain relevant technology and industry certifications as required.
* What we expect of you:
* Bachelor's Degree and or equivalent experience a minimum of five years in technical, pre-sales, or post-sale delivery role, OR 9 years in technical, pre-sales, or post-sale delivery role. Motivated, self-starting, and able to independently perform high quality work with minimal guidance. Industry knowledge and domain expertise: An SMSA should possess domain expertise. They should understand industry-specific challenges, regulations, and best practices. They should have a deep understanding of the architecture, products, technologies, and solutions offered by the company. This knowledge enables them to provide tailored recommendations and position the company's solutions effectively within the industry landscape. Areas of Expertise specific to this role includes: Team collaboration and leadership: Collaboration with cross-functional teams, including sales and delivery, is crucial in this role. A SMSA should be able to work effectively in a team, lead technical discussions, and influence decision-making. They may also provide guidance and mentorship to junior team members. Customer-focused approach: An SMSA must have a customer-centric mindset and be able to understand and articulate customer needs effectively. They should possess excellent communication and presentation skills to engage with customers, gather requirements, and explain technical concepts in a clear and concise manner. Building relationships, understanding customer pain points, and providing tailored solutions are key aspects of this role. Solution design and problem-solving skills: The candidate should have the ability to design and communicate comprehensive solutions that address customer requirements, business challenges, and build consensus around the final solution. They should be skilled in analyzing complex problems, identifying appropriate solutions, and translating technical concepts into understandable terms for customers. Strong problem-solving skills are crucial for identifying and resolving technical issues or gaps in proposed solutions. Willingness to travel as needed is preferred. Pay range: $ 79,000 - $ 120,000, depending on experience and skill set Annual bonus target of $30,000 subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* About us
* We make technology work so people can do great things.
* CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Backup
Managed Services
Virtualization
Similar Jobs at CDW
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
Manage and maintain IT infrastructure for Managed Services clients, ensuring high availability, providing technical support, and leading projects to improve technology infrastructures.
Top Skills:
DatabasesEnterprise Data Storage SystemsManaged ServicesNetwork InfrastructureSecurity ToolsUnix/LinuxVirtualization TechnologiesWindows
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Principal Customer Success Manager drives customer relationships, adoption, and retention while leading strategic initiatives and mentoring team members in managing critical accounts.
Top Skills:
GainsightMicrosoft Office SuiteServicenow
Artificial Intelligence • eCommerce • Information Technology • Internet of Things • Automation
The Contract Success Strategist enhances contract visibility and growth through strategic initiatives, collaboration with teams, and performance tracking to support contracts.
Top Skills:
Ms Suite
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
