Senior Manager, Learning & Technology Operations & Compliance

Be essential at Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challengeand Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

About the Role

The Senior Manager, Learning & Technology Operations & Compliance is a strategic leader responsible for architecting and managing our learning technology ecosystem, ensuring it not only drives business outcomes but also maintains our critical security and compliance standards. This role is a hybrid of a technology leader and a compliance partner, accountable for leveraging technology to scale learning while safeguarding our data and operations. You will oversee the full-stack administration of our LMS (Docebo), strategically integrating it with our HRIS (Workday) and other systems to enable data-driven talent insights and ensure a seamless, auditable, and compliant training process. You will also serve as the primary point of contact for our strategic external partnerships, driving value and enhancing our market position.

Key Responsibilities

• Strategic Platform Ownership: Serve as the chief architect and Docebo Superuser, with complete ownership of our learning management system. This includes managing content governance, user experience, and a holistic platform strategy that supports both immediate training needs and long-term career development.

• Systems Integration & Automation: Design and implement complex "recipes" and workflows within Docebo. You will be responsible for creating a seamless, automated data exchange between Docebo and Workday, ensuring accurate employee records, adhering to enrollment rules, providing robust reporting, and maintaining a reliable flow of talent data.

• Compliance Training & Auditing: Own and manage the entire compliance training lifecycle, encompassing mandatory SOC2 compliance training, security protocols, and other critical legal and regulatory training requirements. You will be responsible for creating automated reporting and providing data for internal and external audits to demonstrate our compliance posture. This includes managing root cause analyses (RCAs) and developing effective escalation processes for any compliance-related training failures.

• External Partnerships & Alliances: Act as the primary liaison for all strategic external learning and development partners. You will be responsible for identifying, vetting, and managing these relationships, ensuring they deliver a measurable return on investment (ROI). This includes leading RFPs, negotiating contracts, and ensuring our partners are aligned with our business goals.

• Data & Analytics: Develop and maintain a comprehensive dashboard of key learning metrics, including compliance completion rates and engagement data. You will be accountable for analyzing this data to demonstrate the direct business impact and ROI of our L&D initiatives to executive leadership.

• Operational Excellence: Oversee the day-to-day operations of our learning programs, including budget management, communication, and logistical support, to ensure a high-quality employee experience that reflects our brand and values.

• AI for Learning & Knowledge Management: Proactively identify and implement AI-driven solutions to optimize our training programs and organizational knowledge sharing. This includes leveraging AI to personalize learning paths, automate content curation, and streamline knowledge access. You will be responsible for identifying efficiencies in our current processes—for example, by utilizing AI to summarize key information from training sessions, generate follow-up quizzes, or develop chatbots that can answer common employee questions. This will be measured by its ability to reduce time-to-competency, improve knowledge retention, and scale our L&D efforts without a proportional increase in resources.

Required Qualifications

• Experience: 7+ years of progressive experience in a learning technology, HRIS, or similar data-centric role. Bachelor's degree in a related field required. 

• Technical Acumen:

  • Docebo Expertise: Direct, hands-on experience as a Docebo administrator, with a deep understanding of its API, "recipes" functionality, and advanced reporting capabilities.

  • HRIS Integration: Proven experience with connecting and maintaining integrations between an LMS (Docebo preferred) and an HRIS platform like Workday.

  • Data & Analytics: Advanced proficiency with data analysis and visualization, including using tools like Microsoft Excel for complex data manipulation and reporting.

• Strategic Mindset: A demonstrated ability to translate business goals into a concrete learning technology strategy.

• Emerging Technology & AI Acumen: Proven knowledge of the current and emerging landscape of learning technologies, with a specific, hands-on understanding of how artificial intelligence (AI) can be applied to talent development, knowledge management, and operational efficiency. The ideal candidate will have a demonstrated ability to identify, evaluate, and implement innovative tech solutions that drive business outcomes.

• Communication & Influence: Exceptional communication skills with a proven ability to influence senior leaders and key stakeholders by presenting data-backed recommendations.

• Compliance & Security: A strong understanding of the requirements for SOC2 compliance and experience in managing security-focused training programs and audits.

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.