Sr. HubSpot Administrator (CRM)

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team united by our desire to connect diverse people with shared values for a bolder impact.
• We employ just over a thousand team members across five countries and aim to grow to over 5,000 by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we’ll always find EMPATHY

We are seeking a highly skilled and experienced HubSpot Administrator to join our team. As a HubSpot Administrator, you will be responsible for the setup, management, and maintenance of our HubSpot system. You will play a vital role in ensuring that our HubSpot implementation aligns with our organizational needs and supports our marketing and sales efforts.

Responsibilities:

• Collaborate with Client Solitions, Client Experience, and Marketing to identify system requirements and configure HubSpot accordingly.
• Implement and configure HubSpot to support our marketing, sales, and customer service objectives.
• Customize HubSpot workflows, lead scoring, and lead nurturing processes to drive efficient and effective lead management.
• Manage and maintain HubSpot user accounts, permissions, and access levels.
• Stay up to date with new HubSpot features and updates, and assess their potential impact on our organization.
• Train and educate team members on how to effectively use HubSpot, including best practices and functionality.
• Create and maintain documentation and standard operating procedures for HubSpot administration.
• Monitor data integrity within HubSpot and implement strategies to maintain accurate and clean data.
• Continuously analyze and optimize HubSpot processes to improve efficiency and effectiveness.
• Troubleshoot and resolve any issues or challenges related to HubSpot usage and functionality.

The ideal candidate has extensive knowledge of HubSpot's capabilities, best practices, and is proficient in utilizing the platform to optimize marketing automation, lead nurturing, and sales processes.

YOU ARE…

• Open to working in a hybrid (remote and in-office) environment
• Open to traveling when needed
• Great at in-person and virtual conversations
• Self-driven, analytical, and a problem solver
• Able to multitask, prioritize, and project manage various projects and tasks
• Positive, proactive, and self-motivated
• Wanting to help build the sales support function at Boldr

YOU HAVE…

• 2+ years of relevant experience in HubSpot administration or a similar CRM.
• In-depth knowledge of HubSpot's features, functionality, and best practices.
• Strong understanding of marketing automation, lead nurturing, and sales processes.
• Proficiency in configuring and customizing HubSpot workflows, lead scoring, and automation.
• Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Detail-oriented with the ability to maintain accurate data and produce quality reports.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• HubSpot certifications (HubSpot Certified Administrator, HubSpot Marketing Software Certification, etc.) are a plus.
• The aptitude to quickly learn and navigate new technology, systems, processes, and applications.
• Ability to accept feedback gracefully and always looking to improve professionally
• A customer-focused mentality and ability to adapt/respond to clients with diverse backgrounds.

• Health Insurance
• Training & Development
• Paid time-off