Manage large, complex implementation projects for enterprise customers, overseeing communication, budgets up to $5 million, and cross-functional teams to ensure client success.
As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.
Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.
We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.
Position Overview
You will take charge of large and/or complex implementation projects for enterprise customers as the project manager and primary driver of communication between Agiloft and client project stakeholders.
You will be responsible for significant projects having company-wide visibility/impact with large budgets and a sizeable project team. You will lead the planning, design, implementation, and testing of complex projects that typically affect thousands of client users.
We need your skills as an excellent communicator who can set appropriate expectations, keep everyone apprised of progress and action items, manage project plans, and assist in balancing workloads and ensuring that we meet our commitments. You also excel at dealing with the complexities associated with large enterprise customers.
Job Responsibilities
- Manage large implementation projects for enterprise customers having company-wide visibility/impact.
- Budget: Large (typically Implementation budget ranges from $500K to $5Million+).
- Complexity: High (multiple phases typically involving multiple client departments/processes and large number of key stakeholders).
- Duration: 6 months to 2+ years.
- Team Size: 3+ FTEs.
- Lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of the client.
- Problem Solving:
- Identify, develop, and initiate innovations and solutions where precedents and procedures may not exist.
- Work cross-functionally (typically with senior management) to offer alternate solutions and resolve more complex problems.
- Act as primary driver of communication (including broad-based/complex communications) between Agiloft and Client Project teams/stakeholders that include:
- Agiloft Project, Engineering, Sales, Support & Leadership teams (including Project Sponsor).
- Client Sponsor, Project Management team and key stakeholders.
- Manage the priorities and workload of the Agiloft Project team (includes Implementers, Business Analysts, Developers etc.) to ensure that Agiloft commitments are met.
- Lead timely resolution of key issues, decisions, escalations, and risks.
- Closely track and monitor finances to deliver project on or under budget; develop forecasted/monthly budgets for enterprise projects.
- Seek up front allocation of resources required for the project from resource managers in Implementations and other Agiloft teams.
- Help identify and fix deficiencies in processes and procedures that impede the smooth implementation of projects.
- Review, understand and ensure that the project team adheres to the client agreements.
- Leverage Agiloft-approved AI technologies to increase productivity and efficiency on individual projects, and to identify, recommend, and scale efficiency improvements across the Professional Services organization.
- Other duties as assigned
Required Qualifications
- Minimum 10 years of increasingly responsible experience, with at least six (6) years of experience managing increasingly complex projects in a technical client-facing environment within a Professional Services team.
- Excellent written and verbal communication skills with a demonstrated ability to work with cross-functional teams.
- Ability to be empathetic yet firm with challenging customers, and to be persistent in reminding both customers and implementers of outstanding action items
- Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure client success.
- Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
- Good judgment and the capacity to independently evaluate situations and identify the optimum course of action.
- Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities.
- Deals comfortably with senior management and can present and converse with people in positions of authority.
- Bachelors (4 year) college degree in engineering, science, business, or a related discipline.
- Certification as a Project Manager.
Preferred Qualifications
- Master’s degree in engineering, science, business, or a related discipline.
Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at [email protected].
Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.
Applications will be reviewed as submitted. There will be no application deadline for this opportunity.
Top Skills
Artificial Intelligence
Budget Management
Communication Skills
Project Management
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