Senior accountable leader for end-to-end Epic EHR transformation, owning program charter, governance, business case, roadmap, vendor relationships, KPI/value realization, workflow standardization, and cross-functional alignment to deliver clinical, operational, and financial outcomes.
Our client, a top healthcare company, seeks a Sr. Director / VP EHR Implementation, which involves serving as the senior accountable leader responsible for end-to-end value realization of the Epic EHR transformation program. This role acts as the bridge between strategy, operations, and technology, ensuring the EHR transformation delivers measurable clinical, operational, and financial outcomes across a complex, federated care delivery environment.
The Role.
- Own the overall Epic EHR program charter, including scope, objectives, success criteria, and governance model.
- Establish and lead program governance structures (Steering Committees, Operational Committees, decision frameworks).
- Serve as the primary escalation point for cross-functional risks, trade-offs, and decisions.
- Ensure alignment across clinical, operations, ITS, finance, and executive leadership.
- Own the end-to-end business case, including financial model, investment thesis, and benefit tracking.
- Define and track value realization metrics (e.g., productivity gains, revenue recovery, patient growth, retention).
- Ensure realization of targeted outcomes such as clinical workflow optimization, revenue cycle improvement, and productivity/labor efficiency gains.
- Define and maintain the multi-year EHR transformation roadmap (2026–2029+).
- Translate enterprise strategy into sequenced implementation phases and milestones.
- Align clinical workflows, digital strategy, data/analytics roadmap, and population health/VBC strategy.
- Act as the senior interface between the organization and EHR vendor(s) and system integrators.
- Ensure Epic EHR design reflects future-state clinical and operational workflows, not legacy processes.
- Drive workflow standardization at scale (2,700+ clinics) while respecting necessary variation.
- Lead and align senior leaders across Clinical Informatics, Revenue Cycle, Operations, ITS/Architecture/Integration, and Data & Analytics.
- Identify and mitigate risks across implementation timeline, business case assumptions, workflow adoption, and vendor delivery.
- Transition the program from implementation to optimization and value capture.
- Ensure establishment of KPI tracking framework, continuous improvement backlog, and governance for enhancements.
- Drive long-term outcomes across patient experience, clinical quality, and cost-to-serve reduction.
- Ensure budgets and schedules are within company requirements.
- Ensure compliance with the Code of Business Conduct, company policies, and all applicable laws/regulations.
Requirements
- Bachelor’s degree in healthcare, information technology, health informatics, or a related field.
- Minimum 10+ years of relevant experience, including 5+ years of senior management experience.
- Strong business acumen and experience in a large distributed workforce within a matrixed environment.
- Excellent planning, organization, analysis, and problem-solving skills.
- Proven leadership ability, excellent facilitation skills, and strong written/oral communication skills.
- Experience with EHR implementation, training, and support; hands-on experience with EHR systems.
- Strong understanding of clinical workflows and healthcare operations.
- Project management experience and analytical/problem-solving abilities.
- Knowledge of healthcare regulations (HIPAA), data security, and interoperability standards.
- Strong management and interpersonal skills, with the ability to communicate with all levels of management.
Preferred Qualifications.
- Master’s Degree.
- Certifications or Health IT credentials (e.g., CPHIMSSM, CAHIMS).
- Familiarity with clinical decision support tools and patient engagement solutions.
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