Sr. Director, Revenue Operations

About Rhapsody:

Healthcare is innovating and you can be a part of it! Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this – to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformation. This is what we do at Rhapsody. By providing data exchange and data quality solutions that enable information - such as patient visit details, lab results, and billing balances– to move seamlessly from one system to another. Whether building an application or using one, every piece of the health ecosystem needs Rhapsody as a foundation.

Most people will not ever see our products (that's how infrastructure works) and services during a medical visit. Our solutions run behind the scenes, and you can think of them as the central nervous system helping to move data to accelerate innovation and improve outcomes. If using your knowledge to help solve this important problem sounds rewarding, apply today at rhapsody.health

What we have to offer you:

• Comprehensive benefits package on day 1 (medical, dental, vision, life, disability)
• 401k with a generous company match
• Unlimited PTO, sick time & volunteer days
• An innovative, inclusive, and fun work environment
• Continuous learning and development opportunities

About the Role 

Rhapsody is hiring a strategic, data-driven, and systems-minded Sr. Director of Revenue Operations to lead the next phase of our GTM evolution. This role will integrate Sales Ops, Marketing Ops, Customer Success Ops, GTM tech, and analytics into a centralized engine focused on speed, scale, and accountability. 

You’ll work across Sales, Marketing, Customer Success, and Finance to bring clarity to planning, rigor to execution, and automation to manual work. From CRM and deal desk to forecasting and GTM orchestration, this role is the operational backbone of how we scale revenue. 

This is a senior leadership role designed for a builder, someone who can architect, optimize, and elevate. You’ll inherit a capable marketing operations foundation and extend that operational discipline across sales and customer success. You’ll also be charged with maturing an existing Sales Ops team—evolving the current model from reactive support to proactive strategic partnership. 

Key Responsibilities 

• Lead and evolve the GTM operating system: forecasting, territory planning, pipeline health, comp design, quota deployment, and performance rhythms including Deal desk. 

• Drive cross-functional planning, partner with FP&A and GTM leaders on quarterly and annual planning, goal setting, and headcount/resource alignment. 

• Own and optimize the GTM tech stack—including Salesforce, Gong, Pardot, ZoomInfo, LinkedIn Sales Navigator, and other key systems. Extend Asana-driven project planning and execution beyond marketing to include sales operations. 

• Define and operationalize reporting and analytics across the full revenue funnel. 

• Streamline deal desk efficiency, discounting strategy, pricing inputs, and approval workflows. 

• Drive automation and eliminate manual friction wherever possible. 

• Build and develop a centralized, high-performing RevOps team across sales ops, marketing ops, analytics, and tech enablement. 

What We’re Looking For 

• A systems thinker and operator who brings structure—and doesn’t just report on gaps but closes them.  

• A collaborative leader who operates across functions, levels, and personalities with credibility and clarity. An excellent cross-functional communicator, with the ability to drive alignment across CRO, CMO, and Finance stakeholders. 

• Deeply familiar with sales and marketing workflows and the operational levers that drive growth, fluent in GTM tools and best practices with a track record of operationalizing them. 

• Comfortable toggling between big-picture strategy and ground-level execution. 

• Bias toward clear action, automation, and accountability—someone who raises the bar and clears the path. 

Qualifications 

• 4+ years in Revenue Operations, Operations, or GTM strategy roles. 

• Experience leading planning, forecasting, and sales compensation modeling 

• Fluency in Salesforce and GTM tools like Gong, ZoomInfo, Pardot, lead scoring, and attribution platforms 

• Demonstrated ability to manage cross-functional stakeholders and executive-level alignment 

• Experience leading teams, ideally in B2B SaaS or high-growth environments 

What Success Looks Like 

• GTM teams operate from a single source of truth with clarity and confidence. 

• We scale growth through systems—not headcount. 

• Sales, Marketing, and CS are tightly aligned across planning, execution, and measurement. 

• Revenue leaders trust the data, follow the process, and hit their goals. 

Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.