Lead strategy, roadmap, and execution for Intake & Orchestration and Platform products. Build and mentor a product management team, define AI-native automation and integration platform capabilities, partner with engineering/UX/AI/architecture, engage customers and executives, drive platform-first reusable orchestration patterns, and track adoption, usage, NPS, and revenue impact while managing technical debt and engineering quality.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr. Director, Product Management Intake / Orchestration & Platform:
As Sr. Director of Product Management for Coupa's Intake & Orchestration and Platform, you will own the strategy, roadmap, and execution for two of Coupa's most strategic areas: the next-generation agentic business process automation that serves as the front door to Coupa, and the foundational platform capabilities that power the entire Coupa Total Spend Management suite. You will sit at the intersection of enterprise business processes, AI-native automation, platform architecture, and user experience, serving as both the voice of the customer and a force multiplier for your team. Your role is critical in defining how Coupa orchestrates powered by AI complex intake requests, manages cross-departmental workflows, connects disparate tech stacks, and delivers scalable, extensible platform services that enable innovation across all product lines. You will lead, coach, and grow a team of Product Managers, setting a high bar for product craft while empowering them to own their domains. You must possess a blend of strategic vision, business and technical savvy, and proven people leadership, along with the drive to make your vision a reality. You must enjoy spending time with customers and executives to understand their operational bottlenecks and translate them into innovative, automated solutions for the broader market.
What You'll Do:
- Own and drive the vision, strategy, and roadmap for both the Intake & Orchestration Procurement processes and Coupa's core Platform capabilities, aligning them with company-level business goals and the broader AI-native product strategy.
- Lead, mentor, and grow a team of Product Managers responsible for Intake & Orchestration and Platform, fostering a culture of customer obsession, data-driven decision making, and product excellence.
- Develop deep expertise in Coupa's orchestration and platform capabilities, including intake management, workflow automation, integrations (iPaaS), APIs, extensibility, and shared platform services across all spend management domains.
- Partner closely with Engineering, UX, AI research, and Architecture leadership to deliver intuitive "front door" experiences for business users and robust, scalable platform foundations for developers and partners.
- Champion capabilities that allow business users to submit plain-language requests that are automatically routed, orchestrated, and fulfilled across the enterprise, powered by standardized orchestration patterns and platform services.
- Engage directly with customers, prospects, analysts, and executive stakeholders to validate strategy, evangelize the roadmap, and represent the product vision in sales and customer engagements.
- Collaborate with other product leaders to ensure seamless integration and alignment across the Coupa suite, advocating for platform-first thinking and reusable orchestration patterns that empower all product teams.
- Define and track success metrics (adoption, usage, NPS, revenue impact) for your product areas, balancing innovation with the management of technical debt and robust engineering and quality standards.
What You Will Bring to Coupa:
- 5-8+ years of product management experience in SaaS/Cloud product companies, including 3+ years leading and developing teams of Product Managers.
- Proven expertise in B2B workflow automation, integration platforms (iPaaS), enterprise intake/request management, and/or platform product management (APIs, extensibility, shared services)
- A track record of defining and delivering platform strategies that enable multiple product lines, balancing the needs of business users, developers, and partners.
- A strong understanding of modern automation and platform principles (e.g., no-code, AI-native processes, API orchestration, microservices, multi-tenant architecture) and a commitment to high usability.
- A hands-on leader with a history of mastering complex, data-heavy systems and translating them into user-friendly experiences and compelling product narratives.
- Exceptional communication and executive presence, with the ability to influence senior stakeholders, align cross-functional teams, and represent the product externally.
- Bias toward action, a collaborative spirit, and a data-driven approach to making product and prioritization decisions.
- Ability to manage technical debt while pushing for innovation, ensuring robust engineering, security, and testing standards across the portfolio.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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Coupa Boston, Massachusetts, USA Office
53 State Street Suite 1205, Boston, MA, United States, 02109
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