Sr. Director - COO Chief of Staff

Reporting to the Chief Operating Officer, the Senior Director and Chief of Staff, Operations extends the reach of the COO and keeps the division’s most important work moving. This is a senior leadership role that blends strategic counsel, cross-functional coordination, and hands-on execution – shaping where the COO spends time and attention, driving the division’s priority initiatives, and serving as the COO’s trusted proxy with leaders across the enterprise, the Office of the CEO, the Board of Directors and external partners/vendors.

This role is based out of our Boston, MA office or Hingham, MA office and is eligible for the Flex persona, with minimum in-office requirements of Tuesdays and Wednesdays.

Key accountabilities for the role include:

• Serves as a key right hand to the COO; supporting and managing internal and external issues and directly handling matters of organizational importance on behalf of the COO, as appropriate.
• Drives the division’s shift from siloed, function-by-function work toward integrated, cross-functional execution, keeping business priorities and enterprise technology pointed in the same direction.
• Leads priority cross-functional initiatives end-to-end, working across internal teams and external vendors to turn strategy into progress.
• Advancing integrated advocacy model and the consumer experience strategy across the enterprise.
• Supports facilitation of the division’s key meetings and governance forums – such as the COO Directs leadership meeting, business review meetings, and others – shaping agendas, preparing materials, and managing the flow of information before and after each meeting.
• Ensures cross functional value and effectiveness of the enterprise Operating Committee by driving the strategic agenda, curating all meeting content, and managing the end-to-end execution of the meeting series. The role also leads the annual planning and governance process for Operating Committee, ensuring all post-meeting action items are addressed.
• Drives the development and preparation of all content and materials for the Board of Directors' Health Care Quality and Affordability (HCQA) Committee, in close partnership with the COO.
• Partners with the COO and senior executives on planning, policy and problem-solving, building collaboration and consensus across leaders and their teams.
• Represents the COO and BCBSMA with senior leaders, external partners and community stakeholders, and prepares or shapes the correspondence, reports, briefings and presentations that carry the COO’s message.
• Leads special projects on behalf of the COO, often pulling in senior executives from across the company.

Key Competencies:

Shaping strategy: develops strategies that move business goals forward and gives executive leaders clear analysis and honest counsel in complex, high-stakes situations.

Execution-oriented: gets things done and makes them stick – taking ambiguous, loosely

defined problems and running with them without needing prescriptive direction.

Leading teams: Strong track record of leading, managing, and inspiring teams, including

recruiting, developing, and retaining top talent.

Influencing collaboratively: Exceptional ability to influence and engage internal and external stakeholders.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

What you Bring:

• A strong commitment to the Company’s mission and values
• Strong attention to detail and ability to deliver high-quality results
• “Player-coach” mindset, with the ability to balance strategic leadership with hands-on support
• Strong interpersonal skills to build healthy, collaborative, and trusting relationships across the Company
• Self-motivated problem-solver and a curious thinker
• Strong executive presence with excellent communication and interpersonal skills
• Strong aptitude for relationship management across all levels of the organization; high degree of organizational astuteness and leadership skills
• Outstanding communication and interpersonal skills; a strong sense of collaboration, facilitation and teamwork
• Strong strategic thinking, analytical and research skills; ability to think at a micro and macro level
• You are an action-oriented leader, able to effectively solve problems and achieve goals
• Strategic vision, diplomacy, and political sense
• Comfort working through change and ambiguity, and the ability to move fluidly between tactical detail and strategic direction
• A high degree of initiative; ability to work both independently and within a team

Education & Qualifications:

• 10+ years of health care business administrative/management skills with a BA/BS degree preferred
• The proven ability to build credibility and trust at the most senior levels (including with the Office of the CEO)
• Proven experience running projects and implementing major initiatives
• A proven track record delivering business results, overcoming obstacles, and achieving critical milestones
• A demonstrated track record in team building and motivation, effective cross-functional management and alliance building
• Expert skill at building consensus and negotiating, including influencing partners without direct authority
• Strong knowledge of health care industry and external environment

#LI-HYBRID

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.