Leads Coupa’s enterprise AI delivery engineering organization, overseeing AI agents, intelligent automations, conversational AI, RAG solutions, and multi-agent workflows from development through operations. Establishes engineering standards, manages portfolio execution, governance, security, observability, vendors, budgets, and organizational growth. Partners with executives and cross-functional teams to deliver scalable, secure, reusable AI capabilities and measurable business value.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Senior Director, AI Delivery at Coupa:
The Senior Director, AI Delivery leads the engineering organization responsible for designing, building, deploying, and operating enterprise AI solutions across the company. This leader owns the end-to-end delivery lifecycle for AI initiatives, partnering closely with business stakeholders, AI Strategy, Enterprise Architecture, Data, Infrastructure, Security, and Product teams to transform business opportunities into production ready AI capabilities.
The role is accountable for execution excellence, engineering quality, delivery predictability, operational stability, governance compliance, and business value realization across a portfolio of AI agents, automations, and intelligent workflows. The focus is on delivering enterprise grade AI products that are scalable, secure, measurable, and reusable.
What You'll Do:
- Lead the enterprise AI Delivery Engineering organization.
- Build and scale a high-performing team of AI Engineers, AI Solution Architects and AI Operations
- Establish delivery standards, engineering practices, and operating models for AI solution development.
- Own execution across multiple concurrent AI programs and business domains.
- AI Agents
- Agentic Workflows
- AI-powered business automations
- Conversational AI
- Knowledge assistants
- Retrieval-Augmented Generation (RAG) solutions
- Multi-agent orchestration
- Prompt engineering
- Agent development
- Tool integration
- MCP implementation
- API integrations
- AI workflow orchestration
- Code quality
- Reusable frameworks
- Secure development practices
- Capacity planning
- Prioritization
- Roadmaps
- Resource allocation
- Milestone management
- Executive reporting
- Risk management
- Delivery metrics
- Production monitoring
- Agent health
- Incident management
- Performance optimization
- Model performance
- Prompt optimization
- Cost optimization
- AI observability
- Responsible AI practices
- Security reviews
- Privacy compliance
- Human-in-the-loop controls
- Auditability
- Model governance
- Risk assessments
- Regulatory compliance
- AI Strategy
- Enterprise Architecture
- Business Systems
- Data & Analytics
- Security
- Business Product Owners
- Legal
- Procurement
- Vendor Partners
- Overseeing vendor performance
- Managing delivery costs
- Driving AI platform optimization
- Tracking consumption and FinOps metrics
- Measuring ROI
- Optimizing engineering capacity
- Talent development
- Workforce planning
- Coaching and mentoring
- Organizational design
- Hiring
- Performance management
- Engineering culture
- Innovation
AI Delivery Leadership
Enterprise AI Solution Delivery
Lead delivery of enterprise AI solutions including:
Ensure solutions are secure, scalable, maintainable, and reusable.
Engineering Excellence
Establish engineering standards for:
Drive adoption of reusable AI components and engineering accelerators.
Delivery & Portfolio Management
Own delivery execution across the AI portfolio including:
Ensure predictable execution across multiple AI initiatives.
AI Operations (Run)
Establish operational excellence for production AI systems by overseeing:
Drive continuous improvement after deployment.
Governance & Responsible AI
Create & Manage the AI Governance council, partnering with Security, and Compliance teams to ensure:
Ensure governance is embedded throughout the delivery lifecycle.
Cross-functional Leadership
Partner closely with:
Align technology delivery with business priorities.
Financial & Vendor Management
Manage delivery budgets and strategic partners by:
Organizational Leadership
Build a world-class AI delivery organization through:
What You Will Bring to Coupa:
- 12–15+ years of experience leading enterprise technology organizations.
- 7+ years managing engineering or enterprise application delivery / Data insights teams.
- Experience delivering AI, machine learning, or intelligent automation solutions at enterprise scale.
- Deep understanding of enterprise application ecosystems including CRM, ERP, HR, Finance, and collaboration platforms.
- Experience with LLMs, RAG architectures, agent frameworks, MCP, API integrations, orchestration frameworks, and enterprise AI platforms.
- Experience building and leading global engineering organizations.
- Strong executive communication and stakeholder management skills.
- Experience managing strategic vendors and systems integrators.
- Demonstrated success leading large transformation programs.
- Experience with Google Gemini, Vertex AI, apigee, Anthropic Claude ecosystems.
- Experience integrating AI into enterprise platforms such as Salesforce, Netsuite, Zuora, or similar.
- Knowledge of Responsible AI, AI governance, and enterprise security.
- Experience implementing AI observability, AI testing, and operational monitoring frameworks.
- Familiarity with cloud-native architectures, DevOps, CI/CD, and modern software engineering practices.
Preferred Experience
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Coupa Boston, Massachusetts, USA Office
53 State Street Suite 1205, Boston, MA, United States, 02109
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