Sr Dir PM, Data & Analytics

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Partner with the Data and Analytics leadership team to identify product opportunities, target markets and create business cases for targeted product investments
• Lead the strategy, product definition, roadmap, execution, and overall success of Data and Analytics-focused apps across different functional domains.
• Build collaborative relationships with leaders internally - Engineering, Design, Research, QE and others to drive world-class planning and execution of our product vision
• Lead, inspire and mentor a team of product managers
• Build trusted partner relationships with customers to create strong advocates and design partners for Data and Analytics.
• Evangelize the business value to customers and to ServiceNow of the products that you own both internally within ServiceNow and externally to customers and partners
• Communicate effectively with a clear understanding of the needs of different audiences
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of software product management experience with most of that experience in building Data and Analytics products
• Experience in a product leadership role in mid to large size product businesses
• Experience in constructing a business case for product investments, pitching the case to internal executives and stakeholders to get buy in
• Strong and in-depth understanding of high value business and product opportunities across multiple industries and functional domains and the value of data and analytic apps for those industries and domains
• Experience in conceiving and launching new products and driving product-market fit and revenue growth for early stage products
• Strong technical understanding of common data and analytics constructs such as semantic models, metrics and KPIs and action frameworks
• Navigate, manage and align a matrixed organization that involves internal and external data needs
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Ability to serve as a team lead, and coach employees at lower levels
• Prior knowledge of ServiceNow platform or apps in a plus

JV20
For positions in this location, we offer a base pay of $250,200 - $437,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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