Sr Dir Global Partner Programs & Success

Grow with us
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
About this opportunity
We are seeking an experienced Sr. Director, Global Partner Programs to design and manage a growth-focused partner program for Wireless WAN and enterprise cellular IT/OT solutions. This role involves working with diverse partner types including solution providers, systems integrators, managed service providers, carriers, distributors, influencers, and technology alliances. The successful candidate will serve as the global architect and operator of the company's comprehensive partner program strategy, partner operations, program governance, marketing development funds program, and partner technology platforms. This includes managing partner relationship management systems, deal registration, incentives, and analytics while enabling repeatable solution go-to-market approaches across regions and partner types. Performance will be measured by partner-sourced and partner-influenced pipeline, partner revenue growth, program adoption and partner productivity, operational scalability and key performance indicators, compliance and governance outcomes, and global alignment with sales strategy. This position is based in Plano, TX or Boise, ID (preferred), hybrid options available for qualified candidates across the US. Travel up to 25-30% is required.
What you will do
• Design, build, and deploy a global partner program that supports multiple engagement models and scales across regions• Define partner segmentation, market coverage approaches, and partner lifecycle stages from recruitment through renewal• Establish global program governance including engagement guidelines, conflict management, program discount structures, eligibility criteria, renewals, audit readiness, and enforcement processes• Translate global sales strategy into clear partner program approaches and operational processes that sales teams can execute consistently across regions• Leverage artificial intelligence and advanced analytics to improve decision quality, scalability, partner experience, operational efficiency, and return on partner investments• Own the operational infrastructure for indirect channels including deal registration, teaming incentives, pricing and discount workflows, agreements, exception handling, and partner rebate program frameworks• Create and maintain partner program documentation, process guides, and training materials for internal teams and partners• Serve as business owner for the partner technology platforms including partner portals, CRM integrations, configuration and pricing tools, deal registration, incentives and marketing development fund systems, learning and certification platforms, and analytics dashboards• Build unified partner reporting with clear attribution models, scorecards, forecasting integration, and executive-ready insights• Own marketing development fund strategy, program design, and policy• Build unified ecosystem go-to-market initiatives that align channel partners, technology alliances, hyperscalers, distributors, carriers, managed service providers, and systems integrators into repeatable approaches• Partner cross-functionally with Sales, Sales Operations, Marketing, Product, Legal, Finance, Strategy, and Commercial Management to ensure programs are operationalized, measurable, and driving pipeline and revenue
The skills you bring
• 10+ years of experience in global channels, alliances, or partner programs with demonstrated leadership in architecting and implementing program design and deployment at scale• Demonstrated ownership of partner operations including deal registration, pricing and discount governance, partner agreements, and data and process governance• Proven success building and scaling ecosystems across various partner types and driving partner-sourced pipeline and revenue with segmentation and enablement strategies leveraging subscription models• Experience supporting carrier and operator ecosystem approaches • Experience owning and optimizing partner technology platforms and building dashboards and scorecards with clear attribution models• Experience managing marketing development fund programs with governance and ROI measurement• Executive-level cross-functional leadership with ability to align Sales, Product, Legal, Operations, and Marketing on key performance indicators and operational execution• In-depth understanding of the legal, regulatory, and compliance environment that governs partner programs and commercial arrangements globally• Experience with Wireless WAN or enterprise cellular solutions (private LTE/5G, fixed wireless access, cellular routers and edge devices, secure access service edge architectures) and familiarity with partner enablement models for enterprise wireless (preferred)• Background in designing programs for multiple partner economic models and understanding partner economics (preferred)• Experience using AI and predictive insights to anticipate partner behavior, risk of non-compliance, and program friction, enabling proactive governance actions (preferred)
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Sales Support Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan : Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.