Sr. Desktop Application Engineer

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

As a Sr. Desktop Application Engineer, you will be responsible for the integration, deployment, support and maintenance of networked and desktop applications across physical and virtual desktops with a focus on optimizing stability, availability, reliability, and performance promoting the optimum usage of the software to increase user productivity and satisfaction. 

What You'll Do: 

• Design, develop, and maintain Microsoft Windows client architecture through a strong understanding of industry best practices. 
• Test and certify new applications and application changes to confirm that they meet the firm’s technology standards and do not conflict with existing applications or services. 
• Provide advanced troubleshooting for complex issues that appear to be related to the client operating system and/or any of the applications that are included in the standard client image. 
• Ensure successful testing, implementation, and transition of solutions to production. 
• Scope and design detailed technology solutions to specific business needs. 
• Manage desktop security updates and follow a disciplined approach to implementing processes to ensure a timely delivery of these updates. 
• Responsible for automating the deployment of applications, patches, hot-fixes and security updates. 
• Work with vendors and 3rd party integrators to deliver customer application solutions and resolve existing issues. 
• Effectively manage software  life-cycles, providing input into budget preparation. 
• Responsible for maintenance and development of Group Policies (GPO). 
• Responsible for the definition, development, maintenance, support and documentation of the Windows client image. 
• Develop technical standards related to the secure, reliable implementation of new technologies within the Windows client environment. 
• Develop and document firm standards for desktop and related technologies in collaboration with the leadership team. 
• Manage changes to the production desktop environment. 
• Resolve escalated incidents using problem management skills. 
• Manage cross-functional team projects to implement new or updated technology. 
• Displays professionalism, quality service and a "can do" attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person. 
• Manage and update the physical and virtual (VDI) desktop environments and related images. 
• Management and troubleshooting the Horizon View VDI infrastructure (Horizon View, vSphere, vRealize Operations, etc) and related desktops 
• Performs maintenance in accordance with Information Technology change management policies  
• Provide User Support and other IT staff with documentation and hands-on demonstrations of troubleshooting and integration methods. 

Who You Are: 

• BA/BS or equivalent work experience. 
• 5-7+ years of experience in relevant technology and business skills as detailed above. 
• Knowledge of Microsoft Windows desktop Operating Systems. 
• Maintenance and development of Group Policies  (GPO) and Active Directory. 
• Developing or updating Microsoft Windows PowerShell, VB (Visual Basic) script, or other scripting languages. 
• Packaging applications and application updates using Flexera AdminStudio or other related technologies. 
• Deploying software using enterprise deployment technologies such as Microsoft Endpoint Configuration Manager (MECM, formerly SCCM) 
• A thorough understanding of how applications install on Microsoft Windows platforms 
• VDI technologies such as VMware Horizon. 
• Working knowledge of VMware vCenter. 
• Image creation process using MECM 
• In depth knowledge of Microsoft Windows Client security configurations and best practices. 

Additional knowledge in one or more of the following technology areas: 

• Updating applications in Citrix XenApp. 
• Client Security and encryption solutions such as Microsoft Bitlocker. 
• Working knowledge of Anti-Virus technologies. 
• Network communication protocols (TCP/IP, HTTP, SSL/TLS). 
• A strong customer service orientation and ability to establish and maintain effective working relationships with peers, management, system users and others throughout the firm. 
• Ability to resolve problems independently in accordance with defined policies and procedures. 
• Knowledge of ITIL Service Management principles. 
• Ability to multi-task effectively and manage competing priorities. 
• Effectively manage projects on-time and in budget, including writing the project charter. 
• Ability to develop and document standard operating procedures. 
• Experience working in a law firm or other professional services environment. 
• Requires rotating on-call for after-hours support and escalations.  

#LI-MS1 

Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Flexible work arrangements and hybrid work schedule

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks

​Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.
To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by email or by phone at 617-570-1800. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please email the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application.