The Customer Insights Senior Analyst will analyze complex performance data, develop actionable insights for customers, support account retention and growth, and create compelling narratives to communicate value to clients.
About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role:
Lyra Health is seeking a Customer Insights Senior Analyst who will be a high-impact, customer-facing analyst responsible for transforming complex performance data into compelling, actionable narratives for our largest and most strategic customers. This role is key to validating Lyra's value, driving adoption, and ensuring successful account retention and growth by supporting the Customer Success team with data excellence.
Remote candidates must be physically located within the United States.
Responsibilities
- Partner directly with the Account Management and Customer Development team to convert dashboard data and QBR metrics into tailored, persuasive narratives that directly articulate Lyra’s value and compel specific customer business action.
- Serve as a consultative partner to the Customer's internal analytical and benefits teams, ensuring our reporting directly informs their population health and financial strategies.
- Utilize expert proficiency in BI tools and automation platforms to build and maintain customized, executive-ready dashboards and templates for large accounts, reducing manual workload.
- Proactively analyze customer data to identify emerging trends, anomalies, or successes, connecting these findings to Lyra’s broader thought leadership and product capabilities to drive proactive, consultative engagement.
- Work closely with the internal Data Operations team to ensure the underlying data models supporting all customer-facing reports are reliable and accurate.
Qualifications
- 6+ years of experience in an analytical role, preferably within a SaaS, healthcare, or consulting environment with direct client/customer-facing responsibilities.
- Expert-level proficiency in data visualization and business intelligence tools and advanced SQL for querying complex datasets. Experience with Matik or similar reporting automation tools is highly desirable.
- Exceptional written and verbal communication skills, with a proven ability to translate complex data analysis into simple, compelling visual and narrative formats suitable for executive audiences.
- Demonstrated ability to think critically about business objectives and use data to form proactive, consultative recommendations.
- Experience managing high-stakes client relationships and partnering effectively with non-technical business users (e.g., CSMs, Benefits Leaders).
- Bachelor’s degree in a quantitative field (e.g., Economics, Statistics, Finance, Business Analytics) required.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Top Skills
Bi Tools
Matik
Reporting Automation Tools
SaaS
SQL
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