Sr. Credit Analytics Manager

EMPOWER OVERVIEW

Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products: Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed.

This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech.

Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.

Empower is searching for a talented analyst to lead the development of strategies and tools that help customers get and stay current. This is a high-impact role for someone who thrives at the intersection of analytics, customer insight, and cross-functional execution. You’ll be responsible for building and scaling Empower’s loss mitigation toolkit for our Credit Card product. This role will sit on the Credit and Data Science team, but you will partner closely with Product, Engineering, Legal, Compliance, Finance, and third-party vendors to design and implement solutions that improve losses while meeting customer needs. This is a unique opportunity to shape a new function within a growing fintech company and have a direct impact on customer outcomes and bottom-line performance.

Travel for company offsites is expected at a minimum 2 times a year.

• Build Empower’s Loss Mitigation Toolkit for the Credit Card business, including:

  • Identify and close gaps in Empower’s loss mitigation toolkit by evaluating industry-standard offerings and partnering with Product and Engineering to develop essential tools that address customer needs and drive recoveries.

  • Launch and manage partnerships with Debt Settlement Companies, including initial onboarding, product and policy design, ongoing monitoring, and iterative testing to optimize recovery and take rates.

  • Manage and optimize Empower’s relationship with our third-party Collections vendors, including monitoring outcomes, troubleshooting performance gaps, and deploying test strategies to improve right party contact rates and recoveries.

• Own the strategy and roadmap for delinquent customers, including sizing opportunities, setting priorities, and continuously iterating on programs to maximize impact.

• Collaborate effectively across the business:

  • With Product & Engineering to build backend and customer-facing tools aligned to strategy

  • With Operations and External Vendors to ensure smooth execution and feedback loops

  • With Compliance and Legal to ensure offerings meet regulatory standards

  • With Finance to forecast recoveries and evaluate business impact

• B.S. degree in engineering, business, finance, computer science or mathematics

• 4+ years industry experience in data analytics and credit risk management

• Strong analytical and problem-solving skills; able to develop strategies from data and execute them in the real world

• Experience working cross-functionally with Product, Engineering, and external vendors

• Comfortable owning complex, ambiguous workstreams with end-to-end accountability

• Strong customer empathy and a passion for helping underserved populations improve their financial health

• Experience designing tests and building credit policies

• Ability to independently run own analyses in Python (SQL ok replacement)

• (Preferred) At least two year at a bank or FinTech working in credit analytics

1. Initial Recruiter Call: A conversation to learn about your experience and what you're looking for in your next role.

2. Hiring Manager Interview: A deeper discussion about your background and the Lead Credit Manager about the opportunity.

3. Skills Panel: Meet with Empower team members to discuss your expertise and problem-solving approach.

4. Leadership Conversation: A final conversation with our CEO to discuss how you'll contribute to Empower's mission (and how we can help you achieve your career goals along the way).

Don't meet every qualification? If you're excited about this challenge and driven to innovate, we still want to hear from you!

• Meaningful Ownership: Competitive salary and generous equity in a profitable, fast growing company.

• Complete Support: 100% coverage for medical, dental, vision, and life insurance, plus a generous WFH reimbursement.

• High-Impact Teams: The chance to thrive in a small, focused team where your contributions directly shape outcomes for our business and customers.

• Remote First: A virtual first environment built on trust and outcomes.

• Team Connection: Twice-yearly company onsites where we come together to connect, learn, and build for the future (our last few have been in San Diego, Vail, and Flagstaff)!

• Growth Path: Ongoing opportunities for development in a dynamic, supportive, and creative environment.

The Empower Way is one where bold ambition meets an owner mindset, where open dialogue and spirited debate are encouraged, and where everyone works together to put our customers first. We believe diverse voices lead to the best ideas, and we foster an environment where every individual is valued, heard, and supported as part of one unified team working to change lives and build a more inclusive future.

If that sounds like you, join us and be part of a team that's helping millions of people reshape their financial futures.