As a Senior Cloud Support Engineer, you will support cloud-based infrastructure, troubleshoot issues, and ensure service availability while maintaining customer satisfaction.
Who We Are
Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market.
Our Zadarian Culture
All Zadarians are finding their edge by living and breathing our core values; We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries.
We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work.
What Diversity & Inclusion Mean to Us
We are 'One Team' is one of Zadara’s core values and it’s more than just a phrase. It reflects our commitment to creating a Culture where every individual feels seen, heard, and valued. At Zadara, we celebrate the richness that comes from a wide spectrum of cultures, backgrounds, generations from Gen Z to Baby Boomers and the unique talents and skills each person brings. Our global team represents a vibrant mix of perspectives that fuels innovation, drives collaboration, and shapes a forward-thinking, people-centered workplace. At Zadara we embrace our differences and turn those differences into our greatest strengths. That’s how we grow stronger together.
We are seeking a highly skilled and motivated Senior Cloud Support Engineer with over five years of hands-on experience supporting cloud-based infrastructure and services. In this role, you will act as a key escalation point and play a critical role in ensuring the performance, reliability, and availability of our cloud solutions across diverse environments. You will work closely with engineering, operations, and customer teams to resolve complex technical issues and contribute to continuous improvements in system stability and support processes.
This is a client-facing, technically demanding position that requires strong analytical thinking, effective communication skills, and a proactive, customer-centric mindset. The role includes on-call responsibilities as part of a rotational schedule, including weekends and public holidays, to support high-priority escalations and maintain continuous service availability.
If you thrive in fast-paced environments and are passionate about delivering top-tier support for mission-critical systems, this opportunity offers both challenge and impact.
Your day to day:
- Customer Experience
- Build and maintain strong relationships with customers.
- Ensure a customer-first approach in all interactions and maintain high satisfaction levels.
- Provide quality technical guidance and training.
- Customer Support & Troubleshooting
- Troubleshoot, design and deploy advanced L2 and L3 Networks.
- Service, analysis and resolution of tasks and support tickets
- Prioritize and manage several open tasks at one time.
- Respond to tickets with urgency and clarity, according to SLAs.
- Provide high-level technical support, following tickets through to resolution.
- Escalate tickets to the next level providing clear incident details.
- Participate in Active On-Call rotational schedule, average one weekend per month, to support high-priority escalations and ensure continuous service availability.
- In addition to Active On-Call, the flexibility to support occasional critical incidents that may occur on a weekend or holiday.
- Configure servers, networking equipment, and cloud resources as needed.
- Process & Collaboration
- Work closely with management and senior members of different departments and third-party vendors to identify recurring problems and contribute to long-term solutions.
- Actively contribute to the Support knowledge base by creating clear, comprehensive training materials and documentation for internal and external use.
- Document best practices, incident post-mortems, and troubleshooting runbooks, updating knowledge base.
- Contribute to continuous improvement efforts in support delivery processes and tooling.
- Other responsibilities as assigned.
What you bring :
- 5+ years experience in administration, configuration, and tuning of Linux systems (Ubuntu/Debian and/or CentOS/RHEL), and Virtualization/cloud environments (AWS/GCP/Azure/VMware/Openstack).
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Solid understanding and experience in network design, CCNA level or equivalent and configuration of network devices (switches, firewalls, routers).
- Solid experience with storage systems (SAN/NAS/Object).
- Scripting experience (Bash, Python, etc.)
- Excellent written and verbal communication skills, including experience working directly with customers in the areas of support.
Your education:
- Bachelor’s Degree in Information Technology or Computer Science.
Benefits:
- Paid time off
- Medical, Dental, Vision insurance
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- 401(k) plan with matching
- Basic life and AD&D
2025_050
Zadara is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Our recruitment process may include the use of AI-powered search tools to proactively identify candidates based on job requirements.
Please review Zadara's Privacy Policy here
Please review Lever's Privacy Policy here
Top Skills
AWS
Azure
Bash
Ccna
Centos
Debian
GCP
Linux
Nas
Object Storage
Openstack
Python
Rhel
San
Ubuntu
VMware
Similar Jobs
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Senior Cloud Support Engineer troubleshoots and resolves customer technical issues, documents solutions, and interfaces with multiple teams to improve service and support. This role requires on-call support and excellent communication skills.
Top Skills:
Db2J2EeJava EeJavaScriptJbossLinuxMssqlMySQLOracleSybaseTomcatUnixWeblogicWebsphereWindowsXML
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
The role involves assessing third-party cyber risk, developing automation capabilities, and improving processes for vendor security assessments, while collaborating with stakeholders to ensure compliance and enhance operational efficiency.
Top Skills:
AravoAWSAzureGCPOnetrustRsa ArcherServicenow GrcSIEMSoar
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
The role involves developing Unreal Engine modules and C++ middleware, integrating simulations, optimizing performance, and collaborating across engineering teams. Ideal candidates should have extensive experience in Unreal Engine and C++, along with strong problem-solving skills in simulation environments.
Top Skills:
C#C++GitlabJIRAPythonUnreal EngineVisual StudioWindows
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
