Sr. Business Operations Director

CodaMetrix is revolutionizing Revenue Cycle Management with its AI-powered autonomous coding solution, a multi-specialty AI-platform that translates clinical information into accurate sets of medical codes. CodaMetrix’s  autonomous coding drives efficiency under fee-for-service and value-based care models and supports improved patient care. We are passionate about getting physicians and healthcare providers away from the keyboard and back to clinical care.

Reporting to the Chief Operating Officer, the Sr. Business Operations Director plays a pivotal role in driving operational effectiveness, strategic alignment, and cross-functional collaboration across the Operations, Product, Marketing, Solutions, and Data teams. 

This role is a force multiplier for the COO—helping translate strategic priorities into operational outcomes, ensuring day-to-day business efficiency, and accelerating cross-functional collaboration. They will operate at the heart of the business, partnering with senior leaders to drive clarity, accountability, and execution across the organization.

• Partner with the COO to develop and track strategic initiatives, OKRs, and business goals
• Develop frameworks for mapping department goals to company objectives, ensuring teams are working towards common outcomes. Implement regular check-ins with department heads to review progress and address misalignments.
• Lead or support high-priority initiatives projects, especially those that span multiple teams or functions
• Identify performance gaps in operations and propose process improvements
• Monitor key business metrics and flag issues requiring executive attention
• Act as a communication hub between the COO and internal/external stakeholders
• Coordinate preparation and presentations for business performance reviews and board-level meetings
• Collaborate with stakeholders to set agendas and manage follow-ups for leadership cadences and ops reviews
• Implement tracking tools, follow up with owners and reinforce accountability, step in to remove blockers or facilitate resolution
• Work with People Ops to analyze talent needs and gaps, collaborate on how to structure teams for efficiency and alignment, advocate for employee engagement and retention strategies
• Serve as a confidant and sounding board to senior leaders
• Proactively identify misalignments and gaps in execution, facilitate workshops, discussions, and interventions where necessary
• Champion a culture of operational excellence, transparency, and continuous improvement
• Partner with the People team on org planning, employee engagement, and leadership offsites

• 5+ years of experience in a mix of strategic operations, consulting, project management, or executive support
• Experience working with or within COO, operations, or general management functions
• Strong business acumen, with the ability to quickly understand company dynamics, financials, and metrics
• Exposure to org design, systems thinking, or business process optimization
• Exceptional project management, prioritization, and stakeholder management skills
• High emotional intelligence, discretion, and a bias for action
• Background in management consulting, VC/PE-backed startups, or operational scale-ups a plus

Location: Boston, MA

Job Type: Full-time, exempt 

The estimated hiring range for this role is $125,000 - $175,000 (plus applicable bonus/plus equity). This hiring range could vary by region based upon local market data. Final salary is ultimately decided upon taking into account a wide range of factors, including but not limited to: skills and experience, licensure and certifications, education, specific location and dynamic market data.

What CodaMetrix can offer you:

Learn more about our full-time employee benefits and how we take care of our team.

• Health Insurance: We cover 80% of the cost of medical and dental insurance and offer vision insurance
• Retirement: We offer a 401(k) plan that eligible employees can contribute to one month after their first day
• Flexibility: We have a generous Paid Time Off policy, which is managed but not limited, so you can take the time you need to relax and rejuvenate
• Learning: All new hires complete our 7-week Onboarding Program where they learn about our company and each of our departments through live sessions hosted by a variety of our leaders
• Development: We provide annual performance evaluations and prioritize working with employees on what their individual growth looks like
• Recognition: We recognize the outstanding achievements of our team through annual company awards where employees have the opportunity to nominate their peers
• Office Location: A modern open plan workspace located in the bustling Back Bay neighborhood of Boston
• Additional Employer Paid Benefits: We offer employer-paid life insurance and short-term and long-term disability insurance

Background Check Notice

All candidates will be required to complete a background check upon acceptance of a job offer.

Equal Employment Opportunity

Our company, as well as our products, are made better because we embrace diverse skills, perspectives, and ideas. CodaMetrix is an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment.