Sr. Analyst, Technical Ops & Support

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.
Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You'll Bring:

• Bachelor’s degree in Computer Science, Information Technology, or a related field OR equivalent experience.

• 3 – 5 years’ experience in a technical applications support role and/or system administration capacity

• Proficiency troubleshooting and resolving complex technical issues in enterprise applications.

• Experience with application monitoring tools, SQL, and scripting languages (e.g., Python, PowerShell).

• Ability to work under general supervision and actively manage multiple priorities.

• Technical Experience in the following areas:

  • Linux / Unix Operating Systems

  • Java, Springboot, JBoss

  • Splunk

We’d Love to See:

• Credit Industry Experience is a plus

• Cloud Experience (AWS, Azure)

• Familiarity with ITIL processes and best practices

• Microsoft Sharepoint Experience

• Scripting or Programming experience (Bash, Python, Java, C++)

Impact You'll Make:

The Sr. Analyst, Technical Ops & Support is a key role responsible for ensuring the reliability, availability, and performance of critical TransUnion applications. This individual will troubleshoot complex issues, implement solutions, and support system enhancements to meet business needs. The Sr. Analyst will collaborate with cross-functional teams, including developers, business analysts, and end-users, to ensure seamless application performance and user satisfaction.  The role will primarily focus on assisting with lower environment upgrades to core technologies.

• Under general supervision, respond to requests for technical application assistance from customers and Tier I Support within TransUnion, including: technical application assistance, application errors, application configuration/setup, electronic transactions, systems status and downtime procedures for any of TransUnion products and systems.

• Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues. Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed.

• Implement designed solutions for proactive monitoring, alerting and reporting, using available tools and expertise.

• Provide after hours on-call coverage as required.

The expected pay range for this position is $61,000 - $91,000 annually. The pay 
information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

This job posting is for an existing vacancy. The opening is to backfill a previously held position.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion's Internal Job Title:

Sr Analyst, Applications Support