Sr. AI Data Scientist, ServiceNow

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of united solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. AI Data Scientist, ServiceNow. The role may require periodic travel as necessary across the world. This is a remote position that can be based anywhere in the U.S.

Position Summary 

As part of our Rimini Consult group, the Sr. AI Data Scientist, ServiceNow is responsible for designing, developing, and integrating advanced AI-driven solutions that transform enterprise workflows and processes. Leveraging Generative AI (GenAI), Retrieval-Augmented Generation (RAG), NowAssist AI, and agentic AI agents, this role focuses on enabling AI-powered collaboration to enhance productivity, decision-making, and operational efficiency. By aligning AI capabilities with persona-driven, Human-Centered Experiences, the architect ensures that AI agents work cohesively to provide proactive insights, guidance, and automation tailored to specific business roles and scenarios.

Essential Duties & Responsibilities

• Architect and implement AI solutions using GenAI, RAG, and NowAssist AI to deliver predictive insights, operational intelligence, and actionable recommendations.
• Design multi-agent AI systems where NowAssist AI and other AI agents collaborate seamlessly to support business roles/personas.
• Develop intelligent workflows that integrate AI agents to proactively guide users, address challenges, and automate repetitive tasks.
• Ensure AI solutions are embedded into enterprise platforms such as ServiceNow, SAP, Salesforce, and other ERP systems.
• Collaborate with stakeholders to map day-in-the-life, week-in-the-life, and month-in-the-life scenarios for key personas.
• Create AI-powered, persona-centric experiences that offer context-aware assistance, reducing complexity and enhancing productivity.
• Partner with UX/UI design teams to build intuitive interfaces that seamlessly integrate AI agents, ensuring optimal user adoption.
• Focus on delivering business outcomes by aligning AI solutions with organizational goals, KPIs, and success metrics.
• Design AI agents to work collaboratively to assist personas with insights, decision-making, and task execution.
• Equip agents with distinct yet complementary capabilities (e.g., NowAssist AI for conversational workflows, task-specific bots for automation) to provide unified role support.
• Enable AI agents to anticipate needs, recommend next steps, and proactively address challenges to empower roles such as managers, analysts, and frontline staff.
• Define scalable and secure data architectures to support AI and ML applications, including data lakes, ETL pipelines, and governance frameworks.
• Drive enterprise adoption of AI technologies to optimize business processes, enhance outcomes, and streamline operations.
• Align AI and data strategies with evolving business objectives to ensure long-term impact and sustainability.
• Research and evaluate emerging technologies in AI, GenAI, and multi-agent systems to identify opportunities for enterprise application.
• Prototype cutting-edge AI solutions, assessing feasibility, scalability, and alignment with business needs.
• Innovate with RAG and other advanced AI techniques to enhance information retrieval, accuracy, and real-time problem-solving.
• Establish and enforce AI governance policies to ensure transparency, accountability, and ethical AI use.
• Maintain compliance with global data privacy laws (e.g., GDPR, HIPAA, CCPA) and enterprise security standards.
• Monitor AI models for fairness, bias, and performance, making continuous improvements to ensure reliability and trustworthiness.
• Act as a bridge between technical teams, data scientists, engineers, and business leaders to develop unified AI strategies.
• Guide cross-functional teams in adopting AI-powered methodologies and fostering a culture of innovation.
• Present complex AI strategies to stakeholders, demonstrating how AI-driven solutions align with business goals and add measurable value.
• Define KPIs for AI systems to track their impact on productivity, decision-making, and operational efficiency.
• Continuously optimize AI workflows, ensuring alignment with changing business needs and user expectations.
• Leverage NowAssist AI to provide real-time performance monitoring and actionable recommendations for system improvements.

Education

• Bachelor’s degree in Computer Science, Data Science, Engineering, or related field (Master’s preferred).
• ServiceNow Certified Implementation Specialist (CIS) or Architect (CSA) is highly desirable.
• Advanced AI certifications (e.g., AWS Machine Learning, Google Cloud AI) are preferred.

Location

Remote – U.S.

Desired Experience

• 10+ years in AI/ML, data architecture, or enterprise solution architecture roles.
• Proven track record in leading large-scale AI initiatives, including NowAssist AI implementations.
• Extensive experience integrating AI agents into enterprise systems for role/persona-based support.

Desired Skills

• Expertise in AI/ML technologies, including Generative AI, RAG, NowAssist AI, and multi-agent systems.
• Proven experience embedding AI solutions into ERP platforms like ServiceNow, SAP, and Salesforce.
• Ability to design and implement multi-agent AI systems that deliver cohesive, persona-focused role support.
• Strong knowledge of data management technologies, including data lakes, ETL pipelines, and big data platforms.
• Mastery in developing persona-based, user-centric solutions using AI to simplify and optimize workflows.
• In-depth understanding of AI governance, ethical use, and compliance with data privacy regulations.
• Advanced skills in Python, SQL, JavaScript, and AI frameworks like TensorFlow, PyTorch, and cloud AI services (AWS, Azure, GCP).
• Ability to lead cross-functional teams and articulate AI strategies to both technical and non-technical audiences.

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 164k - 205k depending on skills and experience.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.