Sr. Account Manager

Description and Requirements
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Sr. Account Manager is responsible for managing a portfolio of MetLife Worldwide Benefits (MWB) customers with standalone Life/Accidental Death & Dismemberment (AD&D)/Long Term Disability (LTD). This role also serves as the key internal service consultant for Blue Cross Blue Shield Global Solutions (BCBS) Client Managers (CM) who are managing shared clients under the Globaline product and is responsible for coordinating with the BCBS CM for any Life, AD&D, LTD questions or claims for Globaline clients.
This role is customer-facing and the primary point of contact for clients, brokers, and internal partners, providing expert guidance on plan administration, benefits solutions, renewals, and industry best practices as well as being responsible for escalated claim issues or plan questions.
This role is not primarily customer-facing for Globaline clients. However, MWB Account Managers may be asked to partner with BCBS CMs in unique and specialized circumstances where external representation for the Life/LTD product is required to support a client's needs.
Role Value Proposition
The MWB Account Manager role serves as primary service contact for MWB clients with Life/AD&D/LTD coverage, and the main point of contact for BCBS CMs with clients under the Globaline product.
Key Responsibilities

• Serves as the key contact to the MWB Life/AD&D/LTD standalone clients. Account Manager maintains overall responsibility for the end-to-end service experience ensuring exceptional client service, retention and strategic growth.
• Work closely and collaboratively with BCBS CMs on shared Globaline clients, serving primarily in a consultative function.
• Responds to client inquiries related to eligibility, claims, policy provisions, billing and plan design.
• Manage escalated service issues and coordinates resolution with internal teams (as needed).
• Conduct annual client and/or stewardship meetings to review plan design, service issues, group performance and trends.
• Supports clients with plan design changes, renewal negotiations and open enrollment cycles.
• Participates in reoccurring (as needed) work team huddles and collaborates with dedicated internal and external partners to ensure client deliverables are met.
• Participate in finalist meetings (as needed) for prospects. (Presentation materials for finalist meetings to be led by AE.)
• Ensure proper licensing, appointment and commission paperwork is in good order for writing agents. Process BOR change requests.
• Demonstrate strong client-specific product knowledge and provide consultative assistance on issues related to client benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
• Participate in the implementation process to ensure a smooth onboarding experience for standalone and Globaline clients.
• Review and deliver final contract details to clients once the renewal is finalized.
• Responsible for member education when required or necessary.
• Responsible for maintaining correct and current broker and client information in Salesforce.com
• Build and maintain long-term trusted relationships with clients to support retention and growth of the accounts.

Required Qualifications

• 3 - 5 years' experience with Life, LTD and AD&D products
• 3 - 5 years Client facing experience
• Life & Health insurance license or willing to obtain within 90 days of hire
• Experience working with large brokers
• Strong communication, presentation and client-facing skills
• Ability to manage multiple priorities and complex accounts independently

Preferred Qualifications

• 2 - 5 years of previous financial services and/or insurance experience preferably in client management
• 3 - 5 years of Account Management Experience
• Global client facing experience
• Bilingual
• Bachelor's Degree

The expected salary range for this position is $90,000. This role may also be eligible for incentive compensation under the sales plan for the position. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$90,000