The Account Manager is responsible for managing client relationships in healthcare, ensuring satisfaction, retention, growth, and utilization of the connectRN platform.
connectRN is the leading nurse-centric platform that is reinventing the way nurses and other healthcare professionals are finding work. By leveraging technology, connectRN connects the nursing community to flexible work opportunities and each other to build a supportive and thriving network. The platform offers career development resources and flexible shift offerings for nurses, while alleviating staffing shortages at healthcare facilities. connectRN is headquartered in Waltham, Massachusetts and serves clinicians across the U.S. To learn more about connectRN, please visit www.connectrn.com.
The Account Manager is responsible for cultivating long-term trusted partnerships with our home health, home care and hospice partners, leading to increased client satisfaction, retention and expansion. You will be the lead point of contact for a portfolio of clients, driving product utilization and best practice adoption. We are committed to our in-person collaborative, energetic and friendly culture, while offering work-from-home flexibility.
You will…
- Develop and maintain relationships with partner local, regional, and C-Suite PoCs and seek opportunities to expand client relationships
- Manage regional relationships tied to our partners, supporting home health leadership with strategy creation and execution
- Serve as the primary relationship owner between connectRN and partners
- Support partner contract renegotiations within your designated geography
- Be heavily focused on driving utilization of the client platform in your assigned client list with aspirations to grow our market share through Revenue Generating Activities (RGA).
- Analyze partner data to identify trends and define opportunities for growth, and develop and implement strategies to move growth forward
- Liaise with cross-functional internal teams (e.g., Clinical teams, Support, Clinician Experience, and Product Development) to improve the entire customer experience.
- Implement, train, and educate partner staff on the best practices for utilizing the connectRN platform, proactively identify areas for client improvement and leverage your relationships to drive changes in client behavior, tied to greater company OKRs
- Ensure an exceptional welcome experience to new connectRN partners, leading them through the onboarding, training, and implementation process and train new users to the platform at time of partner staff turnover
- Become an expert at articulating connectRN’s value proposition, to the personas of our partners, and at leveraging multiple partner stakeholders to service and influence an account.
- Act as part of a larger team, coordinating account coverage and market expertise with your fellow Account Manager(s)
- Develop and execute individual partner success plans to ensure key monthly targets are met
- Develop and execute individual partner QBRs and/or EBRs where appropriate
- Meet or exceed your assigned quota by driving key KPIs & OKRs set forth by leadership
- Collaborate with leadership team on account management operations, process improvements, and efficiencies
- Support your team by serving as a mentor and role model.
You have…
- Several years experience in account management with proven results in managing a book of business and carrying revenue responsibility, ideally in healthcare, staffing/recruiting, SaaS technology, or a two-sided market business environment
- Lots of ideas on how to improve the organization where you currently work and project management skills to execute them
- Outstanding presentation and communication skills
- A hungry, driven, goal-oriented personality
- Working knowledge of CRM software, preferably Salesforce
You will get…
- 100% employer-paid premiums for your (and your family’s) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance
- Health Savings Account with contributions from connectRN
- Flexible paid time off policy
- Quarterly variable compensation opportunities
- 401k with match
Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time.
connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.
Top Skills
Crm Software
Salesforce
connectRN Waltham, Massachusetts, USA Office
203 Crescent St, Suit 403, Waltham, MA, United States, 02453
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