Specialist, Infrastructure Support Services

The Infrastructure Support Specialist is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations.

Pay Range: Approximately $30.00 - 34.00/hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Support Tier -2 Field IT support, voice communications, data networking, desktop, laptop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management  
• Troubleshoot and resolve ServiceNow tickets routed to your Assignment Group 
• Perform IMAC all systems as applicable  
• Perform maintenance, patches, and updates to all systems in a timely manner 
• Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support 
• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products  
• Contribute to team and Quest specific short, mid, and long term goals  
• Assist in inventory management and IT asset disposal
• Ensure that the Quest Diagnostics Information Technology Asset Management policies are enforced at the Business Unit

Education

• Associate’s degree and/or IT certifications 
• Bachelor’s degree in IT related field (Preferred)

Knowledge:

Entry level understanding of skill area progressing to application of knowledge attained through education, certifications or other related experience such as on-the-job training 

Skills: 

• MS 365 Suite

• Basic networking knowledge

• Problem Solving and Management

• Time Management 

• Organizational Skills 

• Proficiency in verbal and written communications

• Strong commitment to customer and employee satisfaction

Preferred Work Experience:

Lab or Hospital environment 

1+ years of experience

Physical and Mental Requirements:

Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances. maintain composure under pressure; adapts to change; ability to grasp information quickly. 

Work Requirements

• Travel Required