The role involves consulting on application management services, software implementation, system configuration, and client training. It requires delivering support during implementations and managing client interactions effectively.
Job Description:
The Specialist II, Application Managed Services is responsible for assisting clients in meeting their organizational goals and objectives at an application level. This role serves as a strategic advisor, consulting clients on best practices for NextGen software applications solutions and workflows. Implementing new software and upgrading the application suite as well as system configuration, client training, and issue troubleshooting and resolution.- Collaborate with teams to develop strategy for client specific roadmap, product optimizations, new product implementation, and software upgrades, and change management.
- Assess current system workflows and configurations; identify opportunities for alignment with NextGen best practices and model build system.
- Develop departmental implementation tools and artifacts; scope and perform custom template and software programming utilizing software development best practices.
- Implement new software and upgrade the NextGen application suite.
- Deliver application-level support and expertise to clients during active implementation by conducting system configurations, testing, training, go live support, and post implementation issue resolution.
- Prepare, lead and execute presentations, training, and work sessions with a strong command of the audience both internally and externally.
- 25%-50% travel may be required, depending on client requirements and business needs.
- Flexible hours including weekend work may be required with advance notice.
- Perform other duties that support the overall objective of the position.
- Bachelor's Degree.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- 3-5 years’ experience in relevant discipline such as: implementation and training, consulting, health care/private practice, or healthcare IT providing similar services/products.
License/Certification Required:
- NextGen Certified Professional within 90 days of onboarding. Established NextGen Certified Professional is a plus.
- Knowledge of: Healthcare IT software implementation and training. Software applications, workflows, system configuration, client training, and troubleshooting resolution best practices.
- Skill in: Building relationships; interpersonal, written, and visual communication; analytical, problem solving, detail oriented, troubleshooting, project & time management, and presentation skills.
- Ability to: Drive projects to a successful outcome both in a team environment and independently. Communicate, influence, establish trust, and demonstrate results with multiple stakeholder groups. Recognize and diffuse stressful situations. Quickly assess client sensitivities, communication style, and organizational culture and adapt project to ensure success. Be passionate about contributing to an organization focused on continuously improving client experiences. Ability to balance competing priorities and multiple projects in a fast-paced environment.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
Nextgen Software Applications
Software Development Best Practices
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