Special Investigator

Acuity is seeking a Special Investigator to work in support of claims personnel when issues come into question relative to a claim presented to Acuity. As a Special Investigator you will conduct thorough investigations, utilize resources and available technology to facilitate comprehensive reviews, and then submits detailed, well documented reports in support of reviews. In this role you will establish communication and act as a liaison with local authority in furtherance of reviews being conducted where criminal activity is identified. 

Internal deadline to apply: February 12th, 2026

ESSENTIAL FUNCTIONS: 

• Ability to research and comprehend state statues and case law.
• Provide leadership to claims representatives with expertise, training and recommendations on claims.
• Identify, interpret and collect evidence in accordance with prescribed rules of evidence. 
• Conduct objective, fair, thorough, unbiased and timely investigations.
• Evaluate the need for and obtain specialized assistance and investigative support.
• Prepare comprehensive reports of investigations.
• Appear as a witness and provide testimony at trials and dispositions.
• Attend courses, seminars and related training specific to investigations.
• Maintain a professional atmosphere and appearance while interacting with all stakeholders.
• Maintain a positive attitude.
• Maintain company property in good working order, request new equipment and secure authorization of repairs. 
• Maintain good working relationship with all stakeholders.     
• Knowledge and proficiency in the use of analytical/investigative tools and databases such as Accurint, ISO Claims Search, PACER, etc.
• Must have a valid driver’s license and an acceptable motor vehicle record to operate a corporate vehicle.
• Regular and predictable attendance.
• Performs other duties as assigned.

EDUCATION:

College degree or equivalent.

EXPERIENCE:

Minimum 5 years conducting complex investigations in law enforcement or the insurance industry.

OTHER QUALIFICATIONS:

• Thorough knowledge of specialist investigative techniques, procedures and legal proceedings.
• Knowledge of computer technology and applications.
• Analytical and reasoning skills to conduct investigations.
• Ability to communicate effectively.
• Ability to work independently.
• Self Initiating, ability to work without direction and attentive to detail.

*Acuity does not sponsor applicants for U.S. work authorization.*

This job is classified as exempt.

The salary range for this position is $90,000-$120,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.

For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability and require reasonable accommodations to apply or during the interview process, please contact our Talent Acquisition team at [email protected]. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.